Silva Jokinen work email
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Silva Jokinen personal email
As a Service Manager at Elisa, I took care of IT and connectivity services for corporate customers, helping and supporting them with their needs and queries. I was responsible for service reporting, forecasting, and billing. I have over 1.5 years of experience in this role, and I have an MBA in International Business and Entrepreneurship from LUT University, with a minor in Digitalization and Business Analytics.Before joining Elisa, I worked as a Service Manager at CGI for over three years, managing the customer relations and contract management for the software Merlot Medi, an electronic patient record and management system for paramedics and EMTs. I also have a BBA in Professional Sales from Haaga-Helia University of Applied Sciences, where I learned the skills and techniques of effective sales and negotiation. I am interested in the IT industry, sales, and procurement, and I am always eager to learn and grow in these fields. I am fluent in Finnish, English, and Spanish, and I have certifications related to my work.
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Customer Success ManagerTelia Cygate OyVantaa, Fi
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Service ManagerTelia Cygate Oy Feb 2024 - PresentHelsinki, Uusimaa, Finland
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Service ManagerElisa Jan 2022 - Jan 2024Helsinki, Uusimaa, FinlandI worked as a Service Manager in the Service Management Office at Elisa. My responsibilities included taking care of IT and connectivity services for named corporate customers as well as helping and supporting them with any possible needs regarding IT or telecommunication services. Service reporting, forecasting and billing were also my responsibilities. -
Service Delivery ManagerCgi Oct 2018 - Dec 2021Helsinki Area, FinlandI worked as a Service Manager for the customers of the software Merlot Medi, an electronic patient record and management system for paramedics and EMTs. I acted as a primary contact for all customer queries and issues and I was in charge of client satisfaction, contract management and sales. I was also co-operating with external service providers, responsible for invoicing and keeping clients up to date about relevant information , such as new releases and deployments. My tasks included project management as well as time management skills. I am familiar with the SAFe framework, as our team worked according to it. -
Consultant, Welfare And Local GovernmentCgi Dec 2017 - Oct 2018Helsinki, Southern Finland, FinlandI worked as a bid manager and helped making winning bids, as well as did other supportive tasks for sales (e.g. sales reports). The bid manager role required project management, time management and interpersonal skills. My organized way of working helped in stress management, as large bids require efficiency in tight deadlines. In addition, I worked as a marketing coordinator in a project.
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Sales Executive Trainee, Welfare & Local GovernmentCgi Jun 2017 - Dec 2017Helsinki Area, FinlandI worked in the sales department. My responsibilities included bid management, preparing sales documents and marketing material. In addition I was in charge of the event management of two events.
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Lut AmbassadorLut University Aug 2020 - Dec 2020I worked as a LUT student ambassador part of LUT Marketing. My tasks included chatting online with prospective students from around the world who are interested in studying in LUT’s international degree programmes. -
Sales RepresentativeHilton Worldwide Jun 2016 - Feb 2017Helsinki Area, FinlandMy responsibilities included room reservations by phone and by e-mail to all Hilton hotels in the Helsinki metropolitan area. The room reservation department is a part of the sales organization. I gained more experience in:- Making reservations for individuals, companies, and travel agencies- Taking into consideration special needs of customers and their reservations- Up-selling- Learning about different booking channels (e.g. Expedia, Booking.com)- Teamwork- E-mail handling -
ReceptionistHilton Worldwide Jun 2014 - Feb 2017FinlandMy responsibilities included:- Customer service at the front desk - Check-in and Check-out processes- Making room reservations- E-mail handling- Answering phone calls (from rooms and outside the hotel)- Money handling and billing- Selling upgrades - Serving in the executive lounge of the hotel- Co-operation with other departments (housekeeping, maintenance, restaurant, meeting, room reservations)- Making table reservations for restaurant "Gui"- Teamwork- Answering customer reviews and feedbackI worked as a trainee from April 2014 to June 2014. As a part of my training, I took online courses to get a better understanding of the company. I was also introduced to different departments of the hotel.
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B2B Sales TraineeDell Emc Oct 2016 - Dec 2016During my internship at Dell EMC, I learned about the company, its field of business, and the job of the account executives in the company. I did customer surveys and booked meetings for account executives. In addition I finished a project on what happens, when call for bids is received, and how to proceed until the offer has been sent. I also had a chance to follow what the sales managers are doing. This training was a part of my studies in Haaga-Helia University of Applied Sciences. -
Receptionist In Hotel Seurahuone HelsinkiRestel Dec 2012 - Dec 2015HelsinkiI learned and developed my skills in customer service and front office operations.Front office operations included:- Answering e-mails- Answering phone calls- Making phone calls (helping customers)- Check in and check out process- Doing and handling reservations- Co-operation with other departments (housekeeping, restaurant, meetings)I worked as a trainee from October 2012 to December 2012. I worked in different departments (cleaning, restaurant, meetings) of the hotel in order to get a better understanding of the hotel business. -
TelemarketerHyvät Lehdet Oy Feb 2014 - Apr 2014HelsinkiAs a telemarketer, I sold Finnish magazines for households and and companies via phone. I gained experience in:- Making cold calls- Individual work- Closing
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WaitressRoyal Ravintolat Oy / Royal Restaurants Ltd. May 2013 - Dec 2013HelsinkiAs a waitress I learned to - Serve food and drinks - Prepare different types of coffees (based on espresso)- Prepare cocktails. I also learned about different grape types, wines, and wineglasses (which glass to use for which kind of wine). Moreover I developed my skills in:- B2C sales - Customer service. -
CleanerLassila & Tikanoja May 2012 - Jun 2012LappeenrantaI have worked two consecutive summers (2011 and 2012) as a cleaner. My responsibilities were cleaning windows and offices in a pulp mill area. I gained experience in:- Window cleaning- Customer service
Silva Jokinen Skills
Silva Jokinen Education Details
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International Business And Entrepreneurship
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Hotel, Restaurant And Tourism Management; Specialization In Hotel Management -
Imatran YhteislukioHigh School -
Colegio Experimental Ambato5To
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Louisa May Alcott Elementary School4Th Grade
Frequently Asked Questions about Silva Jokinen
What company does Silva Jokinen work for?
Silva Jokinen works for Telia Cygate Oy
What is Silva Jokinen's role at the current company?
Silva Jokinen's current role is Customer Success Manager.
What is Silva Jokinen's email address?
Silva Jokinen's email address is si****@****ton.com
What schools did Silva Jokinen attend?
Silva Jokinen attended Lut University, Haaga-Helia University Of Applied Sciences, Haaga-Helia University Of Applied Sciences, Imatran Yhteislukio, Colegio Experimental Ambato, Louisa May Alcott Elementary School.
What skills is Silva Jokinen known for?
Silva Jokinen has skills like Customer Service, Teamwork, English, Hotels, Direct Sales, Microsoft Office, Time Management, Project Management, Spanish, Sales Operations, Sales, Sales Process.
Who are Silva Jokinen's colleagues?
Silva Jokinen's colleagues are Mika Lindroos, Timo Hartikainen, Kati Kettumäki, Minna-Maria (M-M) Hytönen, Pekka Kovesjärvi, Jukka Käpyaho, Piia Ranta.
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