Silva Jokinen Email & Phone Number

Vantaa, Fi

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

I worked as a Service Manager in the Service Management Office at Elisa. My responsibilities included taking care of IT and connectivity services for named corporate customers as well as helping and supporting them with any possible needs regarding IT or telecommunication services. Service reporting, forecasting and billing were also my responsibilities.

Helsinki Area, Finland

I worked as a Service Manager for the customers of the software Merlot Medi, an electronic patient record and management system for paramedics and EMTs. I acted as a primary contact for all customer queries and issues and I was in charge of client satisfaction, contract management and sales. I was also co-operating with external service providers, responsible for invoicing and keeping clients up to date about relevant information , such as new releases and deployments. My tasks included project management as well as time management skills. I am familiar with the SAFe framework, as our team worked according to it.

Helsinki, Southern Finland, Finland

I worked as a bid manager and helped making winning bids, as well as did other supportive tasks for sales (e.g. sales reports). The bid manager role required project management, time management and interpersonal skills. My organized way of working helped in stress management, as large bids require efficiency in tight deadlines. In addition, I worked as a marketing coordinator in a project.

Helsinki Area, Finland

I worked in the sales department. My responsibilities included bid management, preparing sales documents and marketing material. In addition I was in charge of the event management of two events.

I worked as a LUT student ambassador part of LUT Marketing. My tasks included chatting online with prospective students from around the world who are interested in studying in LUT’s international degree programmes.

Helsinki Area, Finland

My responsibilities included room reservations by phone and by e-mail to all Hilton hotels in the Helsinki metropolitan area. The room reservation department is a part of the sales organization. I gained more experience in:- Making reservations for individuals, companies, and travel agencies- Taking into consideration special needs of customers and their reservations- Up-selling- Learning about different booking channels (e.g. Expedia, Booking.com)- Teamwork- E-mail handling

Finland

My responsibilities included:- Customer service at the front desk - Check-in and Check-out processes- Making room reservations- E-mail handling- Answering phone calls (from rooms and outside the hotel)- Money handling and billing- Selling upgrades - Serving in the executive lounge of the hotel- Co-operation with other departments (housekeeping, maintenance, restaurant, meeting, room reservations)- Making table reservations for restaurant "Gui"- Teamwork- Answering customer reviews and feedbackI worked as a trainee from April 2014 to June 2014. As a part of my training, I took online courses to get a better understanding of the company. I was also introduced to different departments of the hotel.

During my internship at Dell EMC, I learned about the company, its field of business, and the job of the account executives in the company. I did customer surveys and booked meetings for account executives. In addition I finished a project on what happens, when call for bids is received, and how to proceed until the offer has been sent. I also had a chance to follow what the sales managers are doing. This training was a part of my studies in Haaga-Helia University of Applied Sciences.

Helsinki

I learned and developed my skills in customer service and front office operations.Front office operations included:- Answering e-mails- Answering phone calls- Making phone calls (helping customers)- Check in and check out process- Doing and handling reservations- Co-operation with other departments (housekeeping, restaurant, meetings)I worked as a trainee from October 2012 to December 2012. I worked in different departments (cleaning, restaurant, meetings) of the hotel in order to get a better understanding of the hotel business.

Helsinki

As a telemarketer, I sold Finnish magazines for households and and companies via phone. I gained experience in:- Making cold calls- Individual work- Closing

Helsinki

As a waitress I learned to - Serve food and drinks - Prepare different types of coffees (based on espresso)- Prepare cocktails. I also learned about different grape types, wines, and wineglasses (which glass to use for which kind of wine). Moreover I developed my skills in:- B2C sales - Customer service.

Lappeenranta

I have worked two consecutive summers (2011 and 2012) as a cleaner. My responsibilities were cleaning windows and offices in a pulp mill area. I gained experience in:- Window cleaning- Customer service

Master Of Business Administration - Mba, International Business And Entrepreneurship

Minor: Digitalization and Business Analytics 129/120 credits done, GPA: 4,1/5 Master's Thesis: The impact of sustainable behavior.

Bachelor Of Business Administration (Bba), Degree Program In Professional Sales, Gpa 4,4/5

Bachelor Of Hospitality Management, Hotel, Restaurant And Tourism Management; Specialization In Hotel Management

Activities and Societies: Pore ry

High School

Graduated Grant for a motivated and conscientious student

Colegio, Sociales, 5To

Un año de intercambio en Ecuador. An exchange year in Ecuador.

Primary School, 4Th Grade

A year in Redmond, WA, United States of America