Valeria Santos Email & Phone Number

Cotia, SP, BR

Dublin, County Dublin, Ireland

• Managed day-to-day operations, acting as a key liaison between the Customer Care Centre and operational teams to ensure seamless communication and service delivery.
• Coordinated with the engineering department to oversee daily and contingency fleet allocation, ensuring operational continuity and minimising service disruptions.
• Provided daily leadership and support to driver teams, fostering a positive and motivating environment through constructive feedback and performance tracking.
• Supervised service operations consistently, ensuring a customer-focused, cost-effective, and highly efficient approach to meet organisational objectives.
• Maximised customer satisfaction by upholding the highest levels of service reliability while continuously reinforcing a culture of customer service excellence across teams and the organisation.
• Recognised for rapid progression within the company, advancing from Customer Care Agent to Operations Supervisor in a short period, demonstrating adaptability and leadership potential.

County Dublin, Ireland

Dublin, County Dublin, Ireland

• Allocated to a client site, contributing to strengthening the company's credibility and branding with the client.
• Ensured high standards of facility maintenance, contributing to improved client satisfaction and seamless operational efficiency.
• Monitored inventory levels, implementing proactive stock control measures to minimise downtime and optimise resource availability.
• Collaborated with cross-functional teams and supervisors to achieve daily operational objectives, consistently delivering exceptional results.
• Maintained rigorous compliance with health, safety, and environmental regulations, ensuring operational continuity and workplace safety.

• Collaborated with team members to develop and implement strategies for enhancing customer service delivery, focusing on scalability and improved response rates.
• Implemented streamlined processes to handle high volumes of client interactions daily, reducing response time and increasing operational efficiency.
• Efficiently managed customer requests, prioritising tasks based on urgency and importance to ensure timely resolution and client retention.
• Recorded and maintained client information in the system, ensuring data accuracy and consistency to facilitate seamless service and future engagements.
• Analysed recurring client issues to propose improvements, reducing the volume of repetitive inquiries and enhancing overall client experience.

Bachelor'S Degree, International Business

Bachelor'S Degree, International Relations And Affairs