Silvan Gärtner Email & Phone Number

Volketswil, Zürich, Schweiz

Lead and manage key client accounts, ensuring high levels of customer satisfaction and long-term partnershipsSimplify collaboration for clients with OEMs, partners, and us to ensure seamless executionCollaborate cross-functionally with internal teams (SDM, Spec Sales, etc) to deliver tailored solutions and optimize client success.

Zürich Area, Switzerland

Leading the software services business of IBM SwitzerlandPeople management of 20 engineers, service managers and salesDrive revenue (14 mio CHF/year), profit, customer- and employee satisfactionP&L, sales and signings responsibility define and drive business development actionsCareer and education planing and employee coachingestablish partner network

Zürich Area, Switzerland

Managing IBM Software Support Business in Switzerland P&L, customer- and employee satisfaction responsibiltyPeople anagement of 25 engineers, service managers and salesCareer, education planing and employee coachingdefine service improvement indicator and actionskey account managementcritical situation manager and out of line management (escalation mgr).

Zürich Area, Switzerland

Opportunity ownership for managed services solutionsleading the sales team, process including solutioning, legal, pricing and contractingleading the client negotiationdefine the sales strategie for the owned opportunitesresponsible for successful closing the contract and ensure client satisfaction

People manager of 20 software engineers in different areasresponsible for employee development, utilization and qualificationproject management and controlling opportunity identification in the different areasBuild up and introduction of SAP base team and managed service center for SMB clientsensure client satisfaction and appropriate actions

Switzerland

Level 3 Support of largest retailer in Switzerland (POS Appication)Development, consulting and rollout of POS Applicationsbuild POS support organisationsService Management and Change ManagementMicrosoft Certified Systems Engineer (MCSE)Certified Linux professional (Redhat)REXX, Scripting, OS2