Technology company focused on the automobile recycling sector for insurance companies to manage low-value salvage vehicles. The industry leader in the car donation space returning 80% back to the charity. ● Manage and customize nationwide programs for insurance customers leading to as much as $4M in savings annually● Lead cross-functional team designing and developing first of its kind application in the insurance industry to streamline the assignment of total loss vehicles to a more cost-effective solution● Work with team to identifying and improve processes in order to reduce cycle times by as many as 30 days per vehicle for an average annual cost savings of $1.4M for clients● Work directly for CEO to research and identify strategic tools for the company to include HR software, Call Center Platform, and CRM tool● Update and organize all existing HR policies and business documents for the CEO (to include NDAs, legal contracts, contingency operations, and marketing materials)● Serve as Cultural Officer for CEO to evolve the organization's short and long term cultural strategy● Created, implemented and lead professional development program/training for all levels of management within the organization

● Managed QA/QC program responsible for catching and repairing damage to products, enhancing customer satisfaction and reduced financial waste associated with having to reorder and replace entire units● Analyzed data to identify SKU/product classes with higher damage rates to target programs limited resources ● Collaborated with engineering and IT to develop and enhance program-specific application to capture QA data for continuous program improvement

● Managed team of 15 logistics personnel (up to 30 with seasonal hiring) responsible for timely processing of all inbound materials as well as small jeweler repair cell● Maintained positive control of inventory spanning over 4 million items in stock and over 20,000 SKUs● Implemented new processes to receive inbound product faster

● Coached diverse team of individuals by providing constructive feedback, focusing on quality, efficiency and setting high standards● Reorganized team into work cells and synchronized product mix to increase output, capacity, and efficiency from 300 rings per week to over 900 rings per week without adding staff and reducing overtime● Successfully multi-tasked daily production as well as execution of major project plan to qualify facility on 3,000+ new items and train 60+ personnel to create a new department● Ensured daily manufacturing goals were meet and effectively managed the department's performance

● Managed the day-to-day operations of contract by maintaining positive control of records, movements, and documentation needed by over 125 personnel located throughout Iraq● Leveraged expertise to develop standard operating procedures and training programs● Maintained positive relationships with client to ensure their needs were being met ● Supported all aspects of personnel-related matters including reviewing and processing complex travel arrangements, financial reports, training, and other documentation ● Prepared and delivered onboarding training and briefings to all new personnel

Served in a variety of leadership positions with increasing responsibility that developed analytical skills, management techniques, mentoring style, and emotional intelligence. ● Developed tracking system to monitor safety incidents improving training programs for over 5,000 personnel to enforce the Army's Safety program● Managed the logistical and maintenance operations for over 125$ million dollars’ worth of military equipment and decreased equipment downtime by 55% in less than 5 months● Improved job performance for young soldiers through the implementation of a mentoring program that helped identify specific training needs resulting in higher test scores for individual soldiers as well as prestigious awards● Led and coordinated daily administrative/ executive level office management, support, and protocol activities for two-star Commanding General