I am working together with a team of trainers and e-learning designers to continuously improve the learning journeys of new Darwin users. Darwin is a cloud-based solution for benefits administration that is currently used around the world. I work with internal stakeholder and I am passionate about closing the loop between training and quality assurance, so that updates to learning journeys can be informed by performance analytics and improvements in training can be reflected in performance.I have made a significant contribution to redesigning the client learning journey, creating materials that, in the words of the Training Manager, increased the quality of the e-learning we provide for clients by 300-400%. I used a design thinking approach to make training materials task oriented (more fit for purpose), lightweight, easier to navigate and more engaging. I also worked in synergy with the entire project team, making this a positive experience for all who were involved.I returned from childcare leave at the end of August 2021 and resumed my activity in this new role.

Designing and delivering personal development sessions and courses, coaching and training on learning skillsI work with private clients, using a combination of coaching, counseling and training, depending on the client's goals. My work is appreciated for the unexpected ease with which I facilitate insights and help people learn things they had difficulties learning.

I was part of the team that put together the first version of an intensive training program for enabling our regional representatives to work with our unique software and understand the processes behind the services that we were offering to our clients.I took the lead in redesigning the learning journeys for new joiners. Part of this was content-focused work, such as creating questionnaires, checklists and self-check tools for the new joiners’ practice. But I also worked to smoothen the communication between our team and the teams we were serving. My efforts were directed towards creating a closed loop in which quality assurance informed training, training was adjusted accordingly and the accuracy of the adjustments was checked with the help of those involved in quality assurance. I also advocated for role specialization to support our ambitious quality goals.My transition into this role was seamless, to the delight of my Line Manager, who had little hope of finding someone with both the advanced technical knowledge, very specific to the company’s software, and the training skills needed for the job. Becoming a TAP certified trainer (see https://tap.academy/) was an effortless part of my induction process; my TAP tutor was delighted with both my level of training skills and with the passion and delight I take in my work.A few weeks in the job, I took the initiative to revise the new joiner practice assessment procedure with my Line Manager. I took it from wildly unachievable to completely feasible.I started delivering training to company new joiners immediately and even delivered training to clients much sooner than had been planned for me. I have made a significant contribution to improving the atmosphere in the team, as I am willing to listen to very different points of view and empathise with conflicting perspectives.I started maternity/childcare leave in July 2019.

The company's activity revolves around the delivery of a cloud based employee benefits management software to clients all around the world. Thomsons Online Benefits is a global leader in its market. As part of the software configuration team, I worked on projects where I had to deliver the software set up within the terms agreed with each client, using Agile methodology. I was part of different project teams made up of diverse roles split between London and Cluj-Napoca. On the technical side, I particularly enjoyed building bespoke reports to accommodate more complex requirements. This type of task required a lot of networking for technical know-how, imaginative thinking to cover all possible scenarios and a lot of experimenting with and testing of the potential solutions. I enjoyed guiding clients or project team members towards alternative solutions that would better fit the purpose and finding ways of filling the communication gaps. I proactively offered feedback to support the improvement of procedures and I have created a personal record of lessons learnt in software configuration to share with colleagues in my team. I initiated a focus group to identify the gaps between technical training and software configuration practice. I suggested ways of improving teamwork and focus on quality goals in our team.

I have replaced the Director during maternity leave.I suggested that Octofun Academy use Individualised Education Plans (that I had started developing for my clients in China) for all children enrolled at their centre; the founder of Octofun Academy was very pleased with the idea and so were the parents of the children. Octofun is now using the idea of personalised development plan as a key selling point in their marketing strategy. I work with the teachers and parents to implement these education plans.I deliver presentations to potential clients and I act as their contact person subsequently, guiding them throughout the entire adjustment process and handling any other issues related to their suggestions or concerns.I adapted the national preschool curriculum to fit the principles of Octofun's educational philosophy.I suggested that the centre layout be changed so that a new group of children could be accommodated, given the high demand for a certain age group; the new group is now full and there is also a growing waiting list for that age group.I made an important contribution to the development of internal procedures to guide the existing personnel and ease the induction of new personnel.I am offering guidance to new teachers in selecting appropriate activities and in classroom management.

This company was initially just recruiting Western Au-pairs for Chinese families and the Director wanted a differentiation strategy to help them compete in an over-saturated market. I suggested that they also offered Individualised Education Plans for all the children whom they matched with Au-pairs and helped them develop and implement the project. I selected and trained the new Au-pairs and facilitated the often difficult intercultural dialogue between the Western Au-pairs on one side and the company and the host families on the other side. I reshaped the recruitment process and created induction documents to ease the adjustment of the Au-pairs to the Chinese family environment. I offered parental coaching in a social environment where parenting and education are now facing great challenges, unparalleled in the Western World. I worked to quickly improve my spoken and written Chinese language skills to optimize the communication with clients.

The British Council is the main British international organisation for intercultural relations. I successfully led the centre in Cluj through times of major organisational change. As a member of the national senior team, I participated in shaping strategic decisions at national level. I was responsible for delivering services according to very complex corporate standards and procedures, not only those of the British Council, but also those of its partners, such as Cambridge English or ACCA (exam boards).I worked with a team of business development managers to define and implement the marketing strategy for Cambridge English exams, the main income generating services. I created and developed partnerships with educational institutions in my designated area (10 counties in Transylvania) that led to a significant increase of the centre's income.I found ways of transforming the not for profit segment of activity so that it could be sustainable. I selected and trained my team and cooperated with a colleague in the Bucharest office to implement an internship programme which ensured a pool of already trained candidates for our diverse and fluctuating recruitment needs at all times.I organised exams sessions for hundreds of candidates per session, courses and seminars for professional development, networking events, cultural events and presence in various fairs.

This foundation provided scholarships to students from countryside locations to attend secondary school in Cluj-Napoca. Children were selected for this program based on their academic results. I worked after school with these children to make sure they could adapt to the new academic environment and to support the optimal development of their personal potential. I developed group activities as well as individual activities aimed at improving their social abilities, self-control, task management and time management abilities. I found ways of communicating efficiently even with children with behavioural problems. To the satisfaction of the president of the foundation, all children achieved good results at the end of the school year and so secured their scholarships for the following year.

By the end of the first 6 months spent with this company, the General Manager felt confident that I could assist him during a critical period of organisational growth. I selected the personnel for the opening of 5 new national offices in various locations in the country. I helped optimise the activity of the sales team (organizing sales meetings, receiving and checking sales reports, identifying training needs for the team etc.), developed new procedures and monitored new employees to ensure integration at the new work place. I also became an authorised Human Resources Inspector which allowed me to handle all processes related to human resources management for the company.

The company was aiming to offer a wide variety of human resources services for their clients: recruitment, selection and executive search, work analysis and creating job descriptions, assessment and training etc. I was happy to be involved in as many types of services as possible and eager to learn about the market. Because I demonstrated initiative, good communication skills and persuasiveness, I was also asked to work as a sales consultant. I did well with tight deadlines.I was designated by the Executive Director to work together with local software development company which wanted to develop a software for recruitment and selection. The idea had emerged in a conversation that I had with the director of the software company. This way, our small HR company had access to better tools than the biggest players on the market. I also enjoyed the opportunity to participate in designing and delivering a customer service training for the front desk personnel of a printing services company. The Director of the client company was very pleased with the result of that project.

I was delegated by a Human Resources company to act as Career Counselor at the Local Labour Force Agency in Turda. My work there was part of a government funded project, meant to assist the unemployed by testing their cognitive abilities, interviewing them and offering them training for basic job hunting skills. I took the initiative to create my own procedures in interviewing the people vising my office so that I could be more efficient in dealing with larger numbers of people and then focused improvement of the training I provided.