Silvana Jimenez
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Silvana Jimenez Email & Phone Number

Customer Care Expert at PrestaShop at PrestaShop
Location: Montpellier, Occitanie, France 5 work roles 4 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
PrestaShop
Role
Customer Care Expert at PrestaShop
Location
Montpellier, Occitanie, France
Company size
242 employees

Who is Silvana Jimenez? Overview

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Quick answer

Silvana Jimenez is listed as Customer Care Expert at PrestaShop at PrestaShop, a company with 242 employees, based in Montpellier, Occitanie, France. AeroLeads shows a matched LinkedIn profile for Silvana Jimenez.

Silvana Jimenez previously worked as Customer Care Expert at Prestashop and Team Lead Digital Advertising at Emaya - Music Audience Exchange. Silvana Jimenez holds Mba Business Project Management from Edc Paris Business School.

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Email format at PrestaShop

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PrestaShop

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Profile bio

About Silvana Jimenez

Silvana Jimenez is a Customer Care Expert at PrestaShop at PrestaShop. Colleagues describe her as "If there is anyone that I can recommend without a doubt is Silvana. Silvana’s patience, ability to think creative, problem solving, and time management are matchless. I worked with her in various projects and I was impressed by Silvana’s ability to handle any situation calmly." and "Silvana is so greatly skilled and will always leave you with a positive attitude, because she is clearly passionate about her job and is so honest, nice and funny. She will always value your time and solve quickly problems that arise. I was client of Silvana several times and not only she make a job of quality but also she made you feel very special, as she values you as a human. I recommend her having Silvana in your team because she will create a complete new worth in your company."

Current workplace

Silvana Jimenez's current company

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PrestaShop
Prestashop
Customer Care Expert at PrestaShop
paris, île-de-france, france
Website
prestashop.com
Employees
242
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Company profile
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5 roles

Silvana Jimenez work experience

A career timeline built from the work history available for this profile.

Customer Care Expert

Current
Prestashop
Feb 2022 - Present

Team Lead Digital Advertising

Emaya - Music Audience Exchange

Santa Tecla, Département De La Libertad, Salvador

- Review and schedule content to be shared on Instagram and Facebook using Frame.io and Google Drive- Testing websites, setting up campaigns on Google Ads and MailChimp- Optimize work processes (creation of SOPs)- Manage team schedule and level daily workflow- Measure performance, analyse results and prepare reports

Oct 2020 - Mar 2021

Spa Manager Intern / Chief Of Reception

Shangri-La Hotels And Resorts

Région De Paris, France

- Manage customer service in collaboration with other departments via the CRM Orchestra- Optimise therapists' schedules and occupation of the premises according to the reservations- Manage stock and contact with suppliers- Control cash movements and follow the commercial objectives- Manage inventory and customer databases through Book4Time CRM- Assist with.

Sep 2018 - Sep 2020

Spa Therapist / Assistant Manager

Spa De Beaulieu

Région De Montpellier, France

- Manage the reception: reservations, billing, team schedules, suppliers- Provide personalised recommendations and detailed descriptions of services and products- Train new team members on protocols- Execute Phytomer treatment protocols and tailored treatments for a demanding clientele

Oct 2016 - Jun 2018

Technical Support Agent

Osmozis

Montpellier, Occitanie, France

- Dealing with customer requests by phone and email via a ticketing system- Ensure the transfer of complex technical problems to the maintenance teams and plan their interventions- Escalate commercial requests to the teams concerned

Jun 2015 - Sep 2015
Team & coworkers

Colleagues at PrestaShop

Other employees you can reach at prestashop.com. View company contacts for 242 employees →

FV Fabien Vallon Fabien Vallon Colleague at PrestashopParis, Île-de-France, France, France View → SM Sullivan Monteiro Sullivan Monteiro Colleague at PrestashopMarzy, Bourgogne-Franche-Comté, France, France View → PC Paul-Noël Cholot Paul-Noël Cholot Colleague at PrestashopVal d'Anast, Brittany, France, France View → LM Loren Mula Loren Mula Colleague at PrestashopCentre, Cameroon, Cameroon View → MK M K M K Colleague at PrestashopSerbia, Serbia View → PM Presta Mod Presta Mod Colleague at PrestashopJasienica, Śląskie, Poland, Poland View → TW Tech- Web Developpeur Tech- Web Developpeur Colleague at PrestashopAntananarivo, Analamanga, Madagascar, Madagascar View → TB Thibault Blivet Thibault Blivet Colleague at PrestashopGidy, Centre-Val De Loire, France, France View → HW Hipolito Withrow Hipolito Withrow Colleague at PrestashopUS Virgin Islands, Virgin Islands, U.S. View → JE Josué Edmond Josué Edmond Colleague at PrestashopMontmorency, Île-de-France, France, France View →
4 education records

Silvana Jimenez education

Bts, Aesthetician/Esthetician And Skin Care Specialist

Groupe Etec

Baccalauréat, Littéraire

Lycée Français Antoine Et Consuelo De Saint-Exupéry, San Salvador, El Salvador
FAQ

Frequently asked questions about Silvana Jimenez

Quick answers generated from the profile data available on this page.

What company does Silvana Jimenez work for?

Silvana Jimenez works for PrestaShop.

What is Silvana Jimenez's role at PrestaShop?

Silvana Jimenez is listed as Customer Care Expert at PrestaShop at PrestaShop.

Where is Silvana Jimenez based?

Silvana Jimenez is based in Montpellier, Occitanie, France while working with PrestaShop.

What companies has Silvana Jimenez worked for?

Silvana Jimenez has worked for Prestashop, Emaya - Music Audience Exchange, Shangri-La Hotels And Resorts, Spa De Beaulieu, and Osmozis.

Who are Silvana Jimenez's colleagues at PrestaShop?

Silvana Jimenez's colleagues at PrestaShop include Fabien Vallon, Sullivan Monteiro, Paul-Noël Cholot, Loren Mula, and M K.

How can I contact Silvana Jimenez?

You can use AeroLeads to view verified contact signals for Silvana Jimenez at PrestaShop, including work email, phone, and LinkedIn data when available.

What schools did Silvana Jimenez attend?

Silvana Jimenez holds Mba Business Project Management from Edc Paris Business School.

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