Silvana Klein Email & Phone Number

Main activities:- Responsible for the partnership with key enterprise accounts in the US;- Lead point of contact for all customer account management matters; - Establishes and maintains a close, trusting, and consultative relationship with customers, seeking for anticipating demands and possible problems;- Negotiates contracts and closes agreements; - Works closely with the Talent Acquisition & Delivery teams to ensure clients' needs are met;- Ensures the timely and successful delivery of our solutions according to customer needs and objectives;- Develops new business with existing clients and/or identify areas of improvement to meet sales quotas;- Prospects new clients.

Supported Account Managers with the demands of their US-based clients, participating in meetings, understanding clients' needs, coordinating interviews...

Taught English as a Foreign Language to adults remotely.

Joinville, Santa Catarina, Brazil

Managed the order process of all platforms used by the company to sell products, assisting in the resolution of problems and ensuring customer satisfaction. Had daily contact with customers from the USA and Canada.

Joinville, Santa Catarina, Brazil

Main activities:- Processed orders placed online or by phone/email, verifying stock count to decide if orders should be shipped from the company’s warehouse, drop shipped from suppliers or backordered;- Managed backorders (items ordered that neither the company has in stock nor suppliers) and kept customers updated about their order status;- Provided customers with invoices and packing lists;- Responded promptly to customer inquiries by phone calls/email;- Processed returns, refunds, and cancellations of orders requested by customers;- Kept records of customer interactions, transactions, comments, and complaints for internal control and better assistance in each situation;- Had a great interaction with the Purchasing and Sales team.

Joinville Area, Brazil

Main activities:- Responsible for the technical support, promotion and management of the content of the plugin TigreBIM for Revit/AutoCAD and BIM/CAD Catalogues;- Responsible for the implementation of TigreBIM in the unit of Colombia;- Participated in events promoting TigreBIM;- Held webinar training sessions on topics related to TigreBIM;- Coordinated projects analysis to carry out the project conversion to Tigre solutions, providing customers with the list of quantities and presentation; - Provided management reports and support to Application Engineers (Technical Sales).

Joinville Area, Brazil

Main activities:- Analyzed sanitary, water, gas and fire sprinkler system installations projects to carry out the project conversion to Tigre solutions;- Estimated the amount of Tigre products required for each project, providing a list of quantities (list of items and the associated quantities from which the installation cost is derived); - Prepared the presentation of the material for customers.

Joinville Area, Brazil

Main activities:- Supported the annual compensation cycle process, evaluating and developing proposals for merit salary increases and promotions;- Conducted job evaluations to determine salary ranges, using Hay Group Methodology;- Assisted in creating and updating the company's fixed and variable remuneration policies, according to benchmarking analysis and salary surveys' results, in order to maintain the company's external competitiveness;- Participated in annual salary surveys, preparing and submitting all required data elements;- Met internal requests and maintained the company employees' database of all units (10 countries) updated in the SAP system;- Helped with the company leaders' goals agreement management.

Joinville Area, Brazil

Taught English as a Foreign Language to kids, teenagers and adults, from the beginner levels up to advanced.

Joinville Area, Brazil

Research Assistant in the Hydrological Monitoring and Controlling Program of the UFSC Campus in Joinville, funded by FUNJAB.Main activities:- Analyzed data collected by an autonomous system with rain and water level sensors;- Conducted laboratory experiments;- Helped the supervisor on writing reports and articles regarding the research project.

Joinville Area, Brazil

Taught English as a Foreign Language to kids, teenagers and adults, from the beginner levels up to advanced.

Joinville Area, Brazil

Taught English as a Foreign Language to kids, teenagers and adults, from the beginner levels up to advanced, according to the Neuro-Linguistic Programming (NLP) methodology.

Greater Chicago Area

Research Assistant at UIC College of Engineering - Structural and Concrete Research Laboratory in a project about concrete pavement durability, funded by IDOT. Main activities:- Conducted the freeze/thaw resistance test and the impact resonance test to measure the deteriorating influences in air-entrained concrete specimens after repeated cycles of freezing and thawing;- Worked on the microscope to measure air content and to analyze the air-void system of hardened concrete specimens;- Analyzed data collected on laboratory experiments;- Had contact with concrete mixing and concrete samples testing for pavement concrete research;- Got involved in different infrastructure research topics of the laboratory research group, guided by the Professor and Laboratory Director Mohsen A. Issa and the Graduate Student Mustapha Ibrahim.

United States

Participated in the Brazil Scientific Mobility Program, a governmental program that provided a fully funded scholarship between 2014 and 2015.- University of Connecticut - Summer 2014, Fall 2014 & Spring 2015 (Full-time student);- University of Illinois at Chicago - Summer 2015 (Research assistant).

Joinville Area, Brazil

Main activities:- Solved exercises with the course’s students;- Discussed about students' doubts to make them understand the subject;- Planned the list of exercises for homework.

Joinville Area, Brazil

Worked during the Summer & Winter 2013 and Summer 2014.Main activities:- Provided customized and qualified customer service;- Had a clear understanding of the company products;- Demonstrated products and assisted customers in choosing;- Prospected for new customers through social media, telephone and e-mails;- Established and maintained customer relationships that resulted in customer satisfaction and retention;- Met goals proposed by the company.

Joinville Area, Brazil

Main activities:- Typed contracts of sales and rents;- Updated the real estate website;- Answered calls and gave information about properties.

Bachelor'S Degree, Civil Engineering Of Infrastructure, 8.32/10.00

Bachelor'S Degree, Civil Engineering, 3.59/4.00

Intensive English Program, English For Academic Purposes - Eap