Silvana Morales Cortes Email and Phone Number
Strategic Marketing Communications professional and a results-oriented Marketing Specialist with over 13 years of experience driving marketing strategies in B2B and B2C companies of diverse industries, including technology, non-profit organizations and medical devices. Competent at leveraging market research, competitive intelligence, and data analysis to create actionable insights that strengthen brand positioning and drive business growth.Proven expertise in planning and executing multi-channel communications and marketing campaigns, managing corporate events, leading CRM strategies and CRM systems such as Microsoft Dynamics, and developing and optimizing segmentation strategies to create customer profiling and enhance customer engagement and retention. Skilled in using analytical tools such as Power BI and Survey Monkey to track KPIs and support data-driven decision-making.Recognized for exceptional organizational skills, attention to detail, and a collaborative approach to achieving shared objectives. Experienced in managing budgets and creating collateral and promotional materials. More than 8 months of experience as Open Educational Resources Assistant, in the Open Learning team at Conestoga College.
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Market Insights ManagerMartin'S Family Fruit Farm LtdKitchener, On, Ca -
Open Educational Resources (Oer) AssistantConestoga College May 2024 - PresentKitchener, Ontario, Canada• Support with the content creation, editorial and publishing processes of +6 Open Educational Resources (OER) in various topics such as Business, Interdisciplinary Studies, Community Studies, Workforce Development, and Health Sciences. • Review and adjustment of digital materials using Word, PDF, Pressbooks, and H5P technologies.• Communication and collaboration with the Open Learning Team to achieve shared goals.• Support and participation in events to create awareness about Open Educational Resources (OER).• Support in process documentation. -
Marketing, Research And Data Analysis - Corporate School.Comfama Apr 2021 - Mar 2023Medellin, Antioquia, Colombia• Developed communication initiatives and content creation (review and adjustment) to create promotional materials for the Corporate School, including brochures, posts for social media, specialized media, production of promotional materials, and event participation.• Conducted market research to identify industry trends about relevant topics to the Corporate School to find and deliver key insights.• Defined segmentation strategies and target markets for strategic products of the Corporate School. • Tracked Key Performance Indicators (KPIs) of the Corporate School. -
Marketing To Socially Conscious CompaniesComfama Oct 2018 - Apr 2021Medellin, Antioquia, Colombia• Led the B2B marketing team. • Managed the communications strategy according to the needs of the B2B department and the target audience’s key channels.• Managed the planning and execution of the B2B marketing promotion activities (own events, collaboration events, and promotional materials).• Managed the business intelligence (BI) strategy, to generate valuable information as an input for marketing strategies. • Managed the market research activities as a source of essential information from the companies (affiliates). -
Head Of Customer Relations (Crm) And Competitive IntelligenceSuplemedicos Feb 2015 - Sep 2018Medellín, Antioquia, Colombia• Managed and conducted market research activities for the company (industry research, competitive analysis, and client satisfaction survey) to find and deliver key insights to the marketing team.• Developed the Customer Relationship and Segmentation Strategy for both B2B and B2C clients.• Established the client segmentation models and made regular updates to segmentation criteria.• Conducted data mining activities to support marketing decision-making. • Monitored the key strategic marketing indicators crucial for driving company growth and success. -
Marketing AnalystChoucair Testing S.A. Nov 2010 - Jan 2015Medellín, Antioquia, Colombia• Planned and executed activities aimed to strengthen brand positioning through advertising materials, events, and merchandising.• Conducted market research including satisfaction surveys, brand perception analysis and industry trends.• Managed the company's CRM system and extracted data to generate commercial monitoring reports.• Planned and executed the corporate newsletters, to strengthen communication with the company's clients.• Collaborated with the sales department to prepare documentation for participating in Requests for Proposals (RFPs) from potential clients. -
Virtual MarketingFino Lino S.A. Oct 2009 - Oct 2010Medellín, Antioquia, Colombia• Conducted market and competitor analysis.• Planned and executed client events.• Implemented email marketing campaigns, including newsletters targeted at clients.• Coordinated advertising activities across digital media platforms and printed materials.
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Internship At International Strategic Business UnitOrbitel (Une-Epm) Jan 2006 - Dec 2006Medellín, Antioquia, Colombia• Performed market research based on customers, competitors, and category about Orbitel's new business opportunities in international markets.• Conducted market research with secondary sources of information from the telecommunications sector, to provide relevant insights to the Marketing and Development area.• Made tests and reports on the competitor's services, to evaluate and compare the service quality of Orbitel services versus the competition.
Silvana Morales Cortes Education Details
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Ontario College Graduate Certificate -
Marketing -
English -
Business Administration And Management, General
Frequently Asked Questions about Silvana Morales Cortes
What company does Silvana Morales Cortes work for?
Silvana Morales Cortes works for Martin's Family Fruit Farm Ltd
What is Silvana Morales Cortes's role at the current company?
Silvana Morales Cortes's current role is Market Insights Manager.
What schools did Silvana Morales Cortes attend?
Silvana Morales Cortes attended Conestoga College, Universidad Eafit, Universidad Escuela De Administración Y Finanzas Y Tecnologías, Celt Language School, Universidad Escuela De Administración Y Finanzas Y Tecnologías.
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Silvana Cortés Morales
Ejecutivo De Créditos Hipotecarios En Gestion De Créditos Hipotecarios LeasingSantiago -
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