Silvana M. C. Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, Leinster, Ireland

Promoted to start a new programme from the very ground onsite Twitter. As the Head of Vendor Operations, I am responsible to develop and implement Cpl talent strategy and day to day operations onsite Twitter across the Trust and Safety and Ad Operations teams @ Twitter. Currently, I lead a site composed of +150 specialists, QA, SMEs, Trainer, People and Operations managers responsible to enforce content policy and comply with applicable law. I directly manage a team of 4-8 people managers and IC.

Dublin

Director at Cpl Resources and responsible to oversee full Cpl Managed Services Operations onsite Facebook with over 700 Cpl employees operating in a 24x7 user operations and trust and safety landscape.Among others, my main responsibilities include: - design and implement a strong talent acquisition strategy to allow the programme scale to a 24x7 ops across 52 markets (MENA, APAC and EMEA) in a quick turnaround time. - build strong client relationships and identify new business opportunities to increase sales- ensure operational SLAs and KPIs agreed with client are met in timeline manner as per SOW - own all commercial agreement, SOW and pricing negotiations - hire, coach, manage & develop Cpl operations, recruiting and HR teams (both offsite and onsite client site) to successfully manage and scale Cpl MS programme at our client sites.- 20Max/8 min number of direct reports across ops leads, ops managers, people managers, HR managers, TA managers, Service Delivery Managers...

Dublin

As Talent Acquisition and Site Lead, I was mainly responsible to oversee Client Relationship & Sales, Hiring & Recruitment as well as HR across key Cpl client sites such as Facebook and Twitter. - Responsible to grow Cpl Managed Services team onsite Facebook from <20 to 500 staff.- Accountable to hire and onboard over 40 Cpl multilingual hires in monthly basis onsite in our client site for their Community Operations and Trust and Safety outsourcing teams.- Build client relationships and develop new business opportunities to increase CPL revenue. - Analyse onsite managed services and operations processes and procedures to identify gaps and opportunities for cost & quality improvements as well as efficiency across people ops, hiring & recruitment, talent sourcing, performance management, site operations, client service delivery, reporting, L&D, wellness and client relationships.- Develop Cpl strategy and working closely with client and Cpl cross functional teams such as Finance, Legal, IT and Operations to guarantee SOW agreements.- Establish goals and objectives to execute short, medium and long term site strategy. - Participating and executing RFPs for ongoing and new business opportunities across client site.- Ensure adherence to the Contractual Requirements and delivery of full SOW.- Successfully hire, coach, manage & develop brand new Cpl teams, in different areas such as operations, recruiting and HR, both offsite and onsite our client site, in order to manage and scale CPL MS programme at our client sites.

Dublin Ireland

Dublin, Ireland

Dublin, Ireland

Dublin, Leinster, Ireland

Singapore - Mexican Embassy

Valencia, Spain

International Exchange, Business Negotiations In Asia, 8/10

Activities and Societies: International Programme and scholarship. Main subjects and courses taken were related to Negotiations skills.

Master Degree, Ma Degree In Business Management Administration, 8/10

Activities and Societies: Main areas of Study:  International Accounting and Finance  Business Management Organization  Human Resources.

Erasmus In Italy, Political Science And Sociology, 9/10

Activities and Societies: ERASMUS Program. Main courses related with Politics, Women in Business, Persuasion in Politics, Public Affairs.