Manager in Hospitality and Tourism, with more than 5 years of experience, exercising in companies with focus on customer service and sales, working hand in hand with teams oriented to consumer welfare, with focus on achievement and results.Extensive experience in planning and organization of strategies, especially customer service strategies and business leadership. High level of customer relations, ensuring customer loyalty and strengthening long-term business relationships.Excellent disposition to work in diverse groups, multicultural teams and a strong ethical commitment. Interest in deepening knowledge in the management of national and international companies.The experience gained over the years makes me a leader with a holistic vision when facing difficulties, adapting to change and providing solutions that fit the needs and benefits of companies.SKILLS:- TRAINING: Presentations in front of more than 200 people at campaign launches and different meetings of saleswomen with managers and groups at Yanbal of Colombia.- EFFECTIVE COMMUNICATION AND NEGOTIATION: 10% increase in the portfolio of partner hotels in the Cartagena and Costa Rica accounts - Despegar.com- LEADERSHIP: Creation, organization and execution of motivation and loyalty campaigns for employees in the Andresología school for waiters - Andrés Carne de Res Restaurant.- ADAPTATION AND FLEXIBILITY TO CHANGE IN ORGANIZATIONS: Change of commercial agreements in Despegar.com, it was changed from manual to digital form.- GROUP WORK AND UNDER PRESSURE: In Despegar.com we worked hand in hand with the account analyst and meetings were held with the other executives, in order to be updated and meet the objectives of the office.