• Manage and lead a team workers, assigning tasks and monitoring performance.• Maintain a secure work environment.• Oversee processes to ensure efficiency and quality.• Monitor stock levels and supplies.• Conduct regular inspections to identify and address any equipment or facility issue.• Analysing satisfaction and quality KPIS.• Onboard and training new employee, ensuring they understand job responsibilities + safety procedures.

• Management of Social Security registrations and cancellations using the KPMG & AMAZON platforms• Experience on CRM and document archive.• Perform administrative support activities.

• Managment softwares Next Generation. Spectaflow.• Experience with OTAs extranets of Booking, Expedia, etc. Managing the booking system to mantain an accurate record of occupancy, room availability and fees.• Billing and optimization of the resources• Follow-up customer experience & feedback.• Dealing with complaints and inquiries.• Greet and welcome guests, providing information about hotel facilities, services and local attractions.

• Managment software FNS Rooms.• Experience with OTAs extranets of Booking, Expedia, HRS, Mirai, Hotel beds, etc. • Managing the booking system to mantain an accurate record of occupancy, room availability and fees.• Billing and optimization of the resources.• Follow-up customer experience & feedback.• Dealing with complaints and inquiries.• Greet and welcome guests, providing information about hotel facilities, services and local attractions.

• Customer service.• Managment software SHIOL.• Experience with OTAs extranets of Booking, Expedia, Roomva, etc.• Follow-up customer experience & feedback.• Dealing with complaints and inquiries.

• Experience with OTAs extranets of Booking, Expedia, HRS, Mirai, Hotel beds, etc. Managing the booking system to mantain an accurate record of occupancy, room availability and fees.• Billing and optimization of the resources• Follow-up customer experience & feedback.• Dealing with complaints and inquiries.