Silvana A. Santos Email & Phone Number

Argentina

Agile Project Manager | Product Owner | Business Analyst | Scrum Master - Planed, overseaw, and led projects from ideation to completion.-Worked on a wide range of software development projects for USA clients.- Defined project plan, milestones and deliverables in accordance with clients’ goals, priorities and Agile methodology.- Worked closely with product management and technical leads to determine the scope and priorities.- Designed wireframes and mockups of new… Show more Agile Project Manager | Product Owner | Business Analyst | Scrum Master - Planed, overseaw, and led projects from ideation to completion.-Worked on a wide range of software development projects for USA clients.- Defined project plan, milestones and deliverables in accordance with clients’ goals, priorities and Agile methodology.- Worked closely with product management and technical leads to determine the scope and priorities.- Designed wireframes and mockups of new application features.- Coordinated and facilitated Sprint Planning, Sprint Review and Retrospective sessions.- Owned product and sprint backlogs, actively grooming and prioritizing the tasks to ensure the team is working on the most valuable features.- Monitored deliverables and ensured timely completion of Sprints.- Helped removing barriers between stakeholders and scrum teams and helped the teams achieve a sustainable and healthy pace.- Applied project management best practices, risk assessments, resource allocation, and issue resolution to ensure project success.- Collaborated with cross-functional teams, including developers, designers, and quality assurance professionals to ensure seamless project execution.- Supported the Engineering Managers and Directors in creating the necessary project reports for capacity, load, velocity, burn down charts and sprints status.- Fostered strong relationships with clients and team members, through effective communication and collaboration.Tools: Jira, Azure DevOps, Asana, Trello, Notion, Miro, Figma, Slack, MS Teams Show less

Tools: Wordpress, Woo commerce, Trello

Argentina

- Worked with stakeholders/customers to identify needs, problems, and determined the right deliverables. - Acted as a proxy between customers and the team, understanding business value of features, creating and prioritizing backlog features & stories to enable project delivery success. Our multi-year project was the expansion of global scaled HPE blade computing platform which enabled customers/users mobility and sped up remote geographical data access across the globe.- Created… Show more - Worked with stakeholders/customers to identify needs, problems, and determined the right deliverables. - Acted as a proxy between customers and the team, understanding business value of features, creating and prioritizing backlog features & stories to enable project delivery success. Our multi-year project was the expansion of global scaled HPE blade computing platform which enabled customers/users mobility and sped up remote geographical data access across the globe.- Created, presented and executed product roadmaps with leadership and stakeholders/customers in accordance with business value and priorities.- Acted as the customer/business representative to the team, being available for the team to timely build clarity when needed.- Coached team to complete efforts in alignment with Program Vision while leveraging adoption and implementation of SAFe framework. Show less

Argentina

- Supervised team of 8 analysts deploying and supporting global scaled HPE blade platform for remote and fast access to Geographical data across a global enterprise customer base.- Developed, presented and executed product roadmaps with leadership, customers and key stakeholders.- Provided guidance on priorities, management of change, service quality, action plans creation and stewardship, empathy and communication with customers to understand their needs as the key factor to success… Show more - Supervised team of 8 analysts deploying and supporting global scaled HPE blade platform for remote and fast access to Geographical data across a global enterprise customer base.- Developed, presented and executed product roadmaps with leadership, customers and key stakeholders.- Provided guidance on priorities, management of change, service quality, action plans creation and stewardship, empathy and communication with customers to understand their needs as the key factor to success. Empowered team members to thrive in their careers and achieve their best.- Led successful Audit for the entire division by conducting preparation of owned auditable processes and documents.- Led recruiting, staffing, performance assessment and management for the Technical Support staff in Argentina office. Show less

Houston, Texas Area

- QA Track Lead for the technical portfolio apps and SAP migration during the Colombia Refinery and Terminals divestment project. Coordination and collaboration with IBM contracted team during planning and execution of the SAP carve out migration. Also led IT Assets planning for this location.- Led IT Assets Sale planning, coordination and stewardship. Kept detailed track of assets being sold and software being fully migrated prior to change in control dates for both Chalmette Refinery… Show more - QA Track Lead for the technical portfolio apps and SAP migration during the Colombia Refinery and Terminals divestment project. Coordination and collaboration with IBM contracted team during planning and execution of the SAP carve out migration. Also led IT Assets planning for this location.- Led IT Assets Sale planning, coordination and stewardship. Kept detailed track of assets being sold and software being fully migrated prior to change in control dates for both Chalmette Refinery divestment project and same for the Torrance, CA Refinery divestment project. - Continuous and strong collaboration with multidisciplinary teams from FI, Accounting, Apps, Infrastructure, Operations and on-site users during 3 divestment projects. Show less

Faifax, Virginia

- Led activities to develop plans and key metrics, steward operational / financial results for base sustainment and ongoing activities.- Planning and Stewardship of opex and capex expenditures for 2 divisions: Research and Projects.- Assisted upper management in strengthening business customers & IT partnerships. - Participated in strategic plans and discussions at multiple organization levels.

Argentina

- Software Team Lead of 10 developers/analysts developing and supporting Geographical Information System technologies across a global enterprise customer base.- Facilitated communication between different stakeholders (business customers, vendors, PM Office and the development team ensuring transparent communication and understanding.- Primary technical point of contact for vendors, creating technical requirements and validating delivery of new components.

Argentina

- Technical point of contact for key business Subject Matter Experts of +10 engineering vendor apps, coordinating and validating implementation of new versions and products.- Also acted as a liaison between business customers and the technical support team to ensure Change and Risk Management processes were correctly implemented, documented and signed off for high-critical apps.-Coordinated ensure Audit Readiness for the apps support divisio.

- Streamlined HR processes by opening lines of communication between de dev team and customers.- Stablished practices to take requirements, redesign, prototype and develop main applications in an incremental agile way. - Enormously improved relationship with customers and value delivery by incorporating basic agile practices resulting in better planning, execution, manageable and expected results, less errors and misunderstandings and more transparent communications.- Applications… Show more - Streamlined HR processes by opening lines of communication between de dev team and customers.- Stablished practices to take requirements, redesign, prototype and develop main applications in an incremental agile way. - Enormously improved relationship with customers and value delivery by incorporating basic agile practices resulting in better planning, execution, manageable and expected results, less errors and misunderstandings and more transparent communications.- Applications developed were Win desktop app used to organize and deploy geoscientists on the field globally and web application used to track career development and advancement for employees. Those apps interfaced with several other company apps to retrieve data and generate reports for management decision-making processes. Technology used: .NET Framework, C# VB.NET, ASP.NET, SQL Server, TFS Show less

Development of web and desktop applications used by Scientists to make and communicate complex chemical structures searches. Technology used: .NET Framework, C# VB.NET, Java, SQL Server

Development and support of the main accounting system for Mendoza Government. Development and support of a Win desktop app for the competitive supply tendering system in Treasury at Mendoza Government.Technologies used: GeneXus with IBM DB2 over AS 400.

Master Of Software Engineering, Software Engineering

Bachelor'S Degree, Information Systems Engineering

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