Silvana Zafra Email & Phone Number

Austin, TX, US

As the owner of Honest Construction & Design, I specialize in creating beautiful, functional spaces while prioritizing quality craftsmanship and client satisfaction. I oversee residential and commercial remodeling projects, with a focus on custom iron railings, staircases, and interior renovations. My approach emphasizes clear communication, long-term.

At Elite Staircases, a family-owned business, I managed a variety of construction and renovation projects, specializing in staircase remodels, kitchen renovations, and flooring installations. My role involved planning and executing all stages of construction, from design and estimation to on-site supervision and quality assurance.Key Responsibilities &.

Promoted to Project Manager within 30 days of joining Ironwood Connection, I led the Custom & Remodel department for the Central Texas region. My role encompassed managing people, budgets, and processes to ensure projects ran smoothly and profitably. I built strong relationships with clients, contractors, suppliers, and staff, acting as the primary point.

Miami, Florida, US

Played a pivotal role in accelerating the rollout of Google Fiber in the fast-growing Austin market by coordinating infrastructure engineering and construction efforts. Focused on customer interactions and issue resolution, particularly when projects impacted non-public property.Key Responsibilities & Accomplishments:Fostered communication with property.

Houston, Texas, US

• At first, I oversaw collections for NRG Energy (the company that acquired Green Mountain Energy). Due to my success in that position, I was competitively selected for the prestigious Pathway to Leadership training.
• Simplified workflows and developed 8+ new processes that elevated customer care and minimized complaints.
• Reduced outstanding invoices—proactively—by introducing and overseeing the Early Out Program, a solution that introduced new touchpoints compelling customers to process payments in a timely manner.Customer Service &.

Houston, TX, US

• Appointed by management to build the Outbound Retention team from the ground up
• Increased customer satisfaction and retention as Enrollment Resolution Specialist by 32%I was selected by the management team to build the outbound retention team from its inception, including hiring and training.
• Earned a series of promotions during tenure—driving efficiency, productivity, and retention in inbound and outbound customer service and vendor relations roles.
• Led start-up operations for the outbound retention team.
• Heightened customer satisfaction and loyalty by 32% as an enrollment resolution specialist.
• Identified problems and resolved them quickly through process development and improvement. In one case, dramatically improved the accuracy of reports. In another, streamlined vendor enrollment.Team Building &.

Cupertino, California, US

Initiated relationships with customers during inbound calls—providing expertise and support in English and Spanish. Personally selected by the leadership team to train and mentor 25 new employees. Assisted in launching the first online Apple Store in Mexico.