🚀Silvano Rosa Email & Phone Number

Luanda, Ao

My job is to provide technical support, maintain the company's infrastructure.● Provide technical support to users ● Manage user accounts and permissions ● Create documentation and instructions ● Create Newsletter ● Ticketing platform management● Cloud migration● Create Report and Dashboard

My job was to help the company's employees work more efficiently and collaboratively, and teach them how to use Google Workspace tools.● Sheets● Gmail● Docs● Drive

Luanda

Establish a bridge between the customer and the company, and provide technical assistance to the customer.● Resolution of technical problems in the customer's infrastructure● Configuration and maintenance of computers and similar devices● Ticket platform management● Call center operator

Monitor customer equipment, predict possible errors, and create reports on the status of the equipment. my job was to monitor equipment such as TABLETS, PRINTERS, COMMUNICATION KIT.

My main responsibilities involved preparing and teaching classes. My goal was to provide students with a solid foundation of fundamental networking concepts and practices.

My main responsibilities involved preparing and teaching classes. My goal was to provide students with a solid foundation of fundamental networking concepts and practices.● Instructing students on setting up routers and switches to ensure basic functionality. This involves implementing IPv4 and IPv6 addressing schemes, fundamental aspects for networking.● Educating about different Wide Area Network (WAN) technologies and essential network services that contribute to establishing connections across larger geographical areas.● Teaching students about various routing protocols like OSPF (Open Shortest Path First), EIGRP (Enhanced Interior Gateway Routing Protocol), and BGP (Border Gateway Protocol). These protocols are crucial for efficient data routing within networks.● Teach about network automation using python, this involves automating various networking tasks to streamline operations and improve efficiency.

As a hardware instructor, I had the opportunity to teach students about the functioning of a computer's internal devices and components, and establish a solid foundation on how a computer works.● Assembling and disassembling computers,● Computer architecture, component identification and function.● Installing peripherals

Licenciatura, Engenharia De Informática

Ensino Médio, Informatics