Manage team consisting of 20 members in residential mortgage Closing.Managing daily operations and task assignments for post-closing shipping team.Coordinated workflow and optimized resource allocation to meet deadlines and achieve team goals.Facilitated team meetings and provided coaching to enhance performance and professional development.One-on-One mentoring, weekly or as needed, for team members who are not meeting the production and/or quality expectations.Managed end-to-end shipping process for post-closing mortgage documents, ensuring accurate and timely delivery.Reviewed and verified loan documentation for completeness and compliance before shipping.Coordinated with underwriting, compliance, and operations teams to resolve issues and ensure smooth document flow.Prepared and organized shipping packages, including final loan documents and required legal forms.Utilized shipping and tracking systems to monitor shipments and maintain detailed records.Addressed and resolved shipping-related inquiries from clients and partners, ensuring high customer satisfaction.Ensured compliance with regulatory requirements and internal policies throughout the shipping process.Willing and able to work as part of a team

Developed and executed a training program for new hires that resulted in a 50% reduction in on boarding time.Developed and implemented policies and procedures for loan servicing, which led to a 10% reduction in customer complaints.Managed daily and monthly reporting activities for servicing portfolios, ensuring timely report distribution and remittances to special servers.Review initial loan approval and work with borrower to gather appropriate documentation. Collect all required documentation for the loan package. Create a loan submission package for the Underwriting department. Submit files to assigned Underwriter. Handling the check notation, ACH/AFT, ACH return notation, LF annual assessment, and supporting the adhoc tasks on my own in the loan servicing team. Ensure that the implementation and delivery of products and services are completed within agreed upon time frames, adhering to policies, procedures, and regulatory requirements.

Able to review and validate all the necessary documents from origination to closing that are used to qualify a loan.Gathering and checking appraisals, income verification and other documents for completeness and accuracy Running credit reports and evaluating creditworthiness.Requesting additional information for the underwriter as needed Entering borrower and loan information in customer management and mortgage information software.Review the closing Package to identify any compliance failure to investigate and cure if required for loan processing and underwriting.Reviewed mortgage loan files to determine if all conditions have been satisfied and also request additional funding conditions if needed.Verified the accuracy and consistency of specifications on documents such as the Deed of Trust/Mortgage.Verified loan applicants qualified for the specific loan program, the final VOE had been done, and the borrower had enough verified assets.Collaborated with loan officers, processors, underwriters and title companies to ensure compliant and accurate loan documents.Disbursed files to closer to prepare for the closing package and for review or managers review Reviewed all loans.Monitoring file receiving channels and distributing files to team members on a TAT basis.