Raymond Welch Silva Email & Phone Number

Philippines

Delivering remote support for workstation, server, network appliance and application systems.Assisting Level 1 support personnels and serves as escalation.Management and support of Microsoft Office 365 Business Suit /Azure systems.Setup conditional access and MFA based on client needs.Configuration and management of different VoIP systems.Configuration and support of different MFP Printers (Scan to email, Scan to Folder, Secured print).Communication and collaborate with third party supports (Hardware and Software troubleshooting, updates and maintenance).Performing backup, restore and troubleshooting for disaster recovery.Managerment and support of Microsoft servers (DC, FS, DHCP, Group Policy, DNS, RDP, Print Server).Management and support of different virtual environments (VMware, HyperV, Xen).

Office Centre 8, Berthapil Iii Business Park, Clark Freeport Zone

Coordinating with Vietnam counterpart technical team for Network and Hardware Upgrades.Implementation of PLDT Clark to UK Workshop/Sutton VPN.Managed DNS Accounts.Revised Network Architecture (Cabling, Switch and Routers)Provided Guidance and Training to Jr. IT’s for Desktop Support.

Office Centre 8, Bethapil Iii Business Park, Clark Free Port Zone

Implemented and configured ManageEngine OpUtils 6 for Network Bandwidth MonitoringPerformed CCTV IP re-addressingImplemented TightVNC Remote DesktopWi-Fi Access re-configuration and setupProvide fault analysis and fix LAN, WAN, Wireless Connection Issues.Addresses 3CX VoIP PBX issuesPerformed Gmail Admin DutiesIP and Port tracingCommended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.

Unit A To G, Office Centre 8 Berthapil 11 Business Park, Clark Free Port Zone

Ensure that all NSA related devices are fully functional and maintained for optional performance, integrity and security.Ensure that the expectations set by the clients are met.Ensure that the uptime of all NSA related devices set by the Management are met.Ensure that all commercial system patches and updates are tested and implemented on a timely manner.Ensure the integrity of all the archive and backup are intact and can be restored/produced whenever it is needed.Contactable on a 24/7 basis.Resource person for all digital devices related issues and concerns.

Unit A To G, Office Centre 8 Berthapil 11 Business Park, Clark Free Port Zone

Management, Delegation, and Performance MonitoringConverting of eBay UK Listings to various eBay Listing Site FormatGenerating Amazon ListingsTrouble shooting of different eBay Listing ErrorsMaintaining, Scheduling and Uploading eBay and Amazon Listings

Bachelor'S Degree, Information Technology

Bachelor Of Science (B.S.) In Information Technology, Information Technology