• Responsible for the operation of the whole destination and the destination budget.• Overseeing and mentoring the performance of a large team of Airport and Resort based DER Touristik Team.• Building and maintaining strong relationships with our hoteliers, local agent, transfer provider, internal DER Touristik Group departments in the Head office, local authorities and others for the group important contacts. • Maximizing DER Touristik presence in destination, ensuring branding and quality guidelines are always adhered to.• Supervising the implementation of transfers, excursions and other events and the entire administration in the Destination• Cooperation with the various departments of the group regarding hotel purchasing, securing allotment, arranging special offers and optimizing the flight load. Hotel product portfolio, H&S and Security• Responsible fort sales and service targets in the whole destination• Regular reporting to Head office executives regarding , competitor observation and the whole destination drive• Ensuring safety and security of all DER Touristik guests in Destination

• Experience with : Automated contracting system, HMS Design system, EMMA (SAP system), Picasso hotel system, Power Office, PMI, Microsoft package • Yield/revenue experience, Booking & invoicing,• Responsibility for the duty list for the department and approval of the working hours• Be an expert on quality requirements and the Radisson brand concept• Responsible for the hotel guest's and the hotel staff safety.• Ensure good communication between the various shifts and departments in the hotel• Ensure that the department's employees have the necessary skills and follow established routines and the checklist are filled in correctly and on time• Recruitment and training of reception staff• Follow-up of NPS (Guest feedback), Social media management, Environmental certification• Purchasing and inventory control of shop goods (beverages and snacks), Up- selling responsibility

- Reference function in destination for all relevant stakeholders (purchasing, product, customer service center). Working with hotel contracts from different source markets on daily basis and joining the Purchasing manager in contracting negotiations where Quality management support is needed to to identify/ argument revenue opportunities.- Working closely with the different source markets to interpret local hotel occupancy and identify revenue opportunities- Identification of low-performing hotels (mainly from the differentiated portfolio)- Create a plan for improving hotel quality (implementation and tracking)- Advise/ influence the hotel supplier and actively sell tailored trainings to improve the quality of hotel products and services- Overbooking - monitoring, approving alternative hotels, advising on compensation- Monitor corrections of brochure descriptions and communicate with the various source markets- Collection/negotiations with hotel owners regarding compensation paid- Support the health and safety department and hotel owners regarding audits and working with non-conformities- Implementation of the minimum requirements check of the hotels in the portfolio- Support from suppliers in case of disease outbreaks- Support Service Manager and Head Rep in compensation decisions- Monitoring of construction work in/next to TC hotels, reporting and recommending action (customer protection policy)- Communication and cooperation with customer support in the various source markets (Germany, Poland, Belgium, Netherlands, France, Great Britain, Northern Europe)

- Delivering service training for the staff of our branded hotels: Sentido, smartline in different Thomas Cook destinations in English, French, Dutch and German- Translating and optimizing training materials according the needs of the target group- Delivering Service and sales training's for Thomas cook hotel representatives in destination and previously Thomas Cook academy for brand new reps in Dutch, French, English and German

-Supervising a team of 2 head representatives and 15 holiday representatives, serving the customers of Thomas cook at the airport and in the hotels -Recruiting hotel representatives to serve Thomas cook customers in the hotels and at the airport - Creating training materials and training the team regarding customer service, complaint handling and excursion sales.-Supervising the achievement of the personal set sales and service targets and the team targets and objectives - Optimizing the excursion program we offer to the customers in order to achieve sales targets - Provided "From service to sales" training to the brand new reps in Mallorca /Spain & Antalya/Turkey- Complaint handling of the French market for Bulgaria,Croatia, Montenegro & Corfu

- Supervising a team of 9 representatives, serving Belgian, Dutch and French customers of Thomas Cook in the hotels -Regularly checking the welcome meetings, organised by the representatives and supporting them to optimize their performance, -Supporting the Team manager

-Selling products (excursions) to Belgian, French and Dutch customers and making sure the sales targets are achieved, combined with great customer satisfaction.-Assuring customer service from arrival at the airport till departure. -Regularly visiting hours in the hotels to welcome the customers, handle eventual complaints and assure great holiday experiance