Silver Karutoom Email & Phone Number

Tallinn, Ee

Growing and managing partnerships within the affiliate space.Market research, strategy development, and marketing activities.Product development and project management.

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

IDSG was just a few months old when I started. My main target was to establish a strong affiliate base to help grow the business and lay a foundation to build the future affiliate team upon.

Tallinn, Estonia

Development and execution of marketing strategies across digital channels.Managing the digital marketing budget with a clear focus on ROI and new user acquisition.Lead acquisition across organic and paid channels.Performance analytics and reporting to stakeholders.AB testing and conversion optimization.Management of agencies and outsourced services.

Tallinn, Estonia

Onboarding and managing publisher account on a B2B level with other companies in the adtech world.Built one of the largest portfolios within a very short timeframe.

Tallinn, Estonia

My first task was to establish an internal IT service desk within SEB. Which included training staff, establishing procedures and being "hands-on" to help the new service desk specialists to gasp the world of SEB IT.After that was completed my main responsibilities include managing the day to day work of the IT service desk, monitoring and on-site support, incident management, preparing a variety of reports on service levels and managing SLA's. Also played a role in binding the IT departments in SEB Latvia, Lithuania and Estonia into a single unit.

Tallinn, Estonia

As service manager I was responsible for the profitable execution of the services provided to SEB Estonia which included the service desk, monitoring and onsite support. My tasks also included following KPI fulfillment, ensuring that the service levels are in accordance with the SLAs and providing the management of Tieto Estonia Services and SEB with monthly reports on service levels, volumes of tickets and calls as well as analysis of handled cases. In addition I was also the point of contact between SEB and Tieto for anything related to the services, problem solving or any development needs coming up on either side.

Tallinn, Estonia

In addition to the daily work as service desk specialist I was responsible for managing the day-to-day work of the service desk and was the single point contact between SEB Estonia and Tieto Estonia Services OÜ. In the summer of 2014 I was also a member in the team responsible for transferring the service desk of Onninen AS from their previous IT partner to Tieto Estonia and subsequently responsible for the building of various processes and communications channels.

Tallinn, Estonia

IT support for employees of SEB Estonia via phone and e-mail, monitoring of IT services, applications and servers, managing access rights to a wide variety of databases, applications and services as well as handling network related configuration changes and incident handling. Due to the sensitive nature of information handled in the financial sector the highest level of precision was expected when handling requests and incidents as they had to comply with all current laws and regulations set by the Financial Inspection.

Tallinn, Estonia

My daily tasks included managing a German speaking team of call center agents of the customer support team of Vodafone GmbH, training new agents and monitoring the service quality of the entire team. I was also responsible for meeting the KPI requirements of my team, making sure that my agents pass the certification done by Vodafone and handle contacts, that required a deeper understanding of the processes, technical background or otherwise more complex customer cases.

Tallinn, Estonia

Costumer support over the phone for Vodafone Germany

Bachelor'S Degree, It Systems Administration

Education record