Silver Karutoom Email and Phone Number
Silver Karutoom is a Digital Strategist and Technical Project Manager at Mediabrands Digital. They possess expertise in customer service, it service management, team leadership, it management, team management and 14 more skills. They is proficient in English and German. Colleagues describe them as "Silver was an IT Specialist at Opera for a year. He was solving everyday problems of our employees, maintaining internal systems and during this work he showed up as competent person in that area. People liked to work with him, and were happy to receive needed assistance. He was also participating in projects that were done to improve office IT quality, including setting up new WiFi solution. He was effectively coordinating local efforts with the rest of the team worldwide. Interpersonally he was a good colleague, and it is unfortunate that we were not able to work together for a bit longer." and "Silver has been a great asset during the start of IDS where he helped the company grow the Affiliate side of business. I have experienced Silver as a humble, direct, pro-active and dedicated Affiliate Manager. He was crucial for helping the company to grow and become stable during its starting phase. Asides from Affiliate Management, Silver has helped with various side-activities and is a very nice person to cooperate with! "
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Digital Strategist And Technical Project ManagerMediabrands DigitalTallinn, Ee -
Head Of Partnership DevelopmentMaxed Up Media Ltd Jun 2021 - May 2022Growing and managing partnerships within the affiliate space.Market research, strategy development, and marketing activities.Product development and project management. -
It SpecialistOpera Jun 2020 - Jun 2021Tallinn, Harjumaa, Estonia -
Head Of AffiliatesIntegrated Data Solutions Group Mar 2020 - Nov 2020Tallinn, Harjumaa, EstoniaIDSG was just a few months old when I started. My main target was to establish a strong affiliate base to help grow the business and lay a foundation to build the future affiliate team upon. -
Online Traffic ManagerCash On Go Ltd Dec 2018 - Apr 2020Tallinn, EstoniaDevelopment and execution of marketing strategies across digital channels.Managing the digital marketing budget with a clear focus on ROI and new user acquisition.Lead acquisition across organic and paid channels.Performance analytics and reporting to stakeholders.AB testing and conversion optimization.Management of agencies and outsourced services.
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Publisher Manager - B2B PartnershipsAdcash Jul 2017 - Oct 2018Tallinn, EstoniaOnboarding and managing publisher account on a B2B level with other companies in the adtech world.Built one of the largest portfolios within a very short timeframe. -
Senior SpecialistAs Seb Pank Mar 2015 - Jun 2017Tallinn, EstoniaMy first task was to establish an internal IT service desk within SEB. Which included training staff, establishing procedures and being "hands-on" to help the new service desk specialists to gasp the world of SEB IT.After that was completed my main responsibilities include managing the day to day work of the IT service desk, monitoring and on-site support, incident management, preparing a variety of reports on service levels and managing SLA's. Also played a role in binding the IT departments in SEB Latvia, Lithuania and Estonia into a single unit. -
Service ManagerTieto Estonia Services Oü Nov 2014 - Mar 2015Tallinn, EstoniaAs service manager I was responsible for the profitable execution of the services provided to SEB Estonia which included the service desk, monitoring and onsite support. My tasks also included following KPI fulfillment, ensuring that the service levels are in accordance with the SLAs and providing the management of Tieto Estonia Services and SEB with monthly reports on service levels, volumes of tickets and calls as well as analysis of handled cases. In addition I was also the point of contact between SEB and Tieto for anything related to the services, problem solving or any development needs coming up on either side. -
Service CoordinatorTieto Estonia Services Oü Feb 2014 - Nov 2014Tallinn, EstoniaIn addition to the daily work as service desk specialist I was responsible for managing the day-to-day work of the service desk and was the single point contact between SEB Estonia and Tieto Estonia Services OÜ. In the summer of 2014 I was also a member in the team responsible for transferring the service desk of Onninen AS from their previous IT partner to Tieto Estonia and subsequently responsible for the building of various processes and communications channels. -
Service Desk SpecialistTieto Estonia Services Oü Jan 2013 - Feb 2014Tallinn, EstoniaIT support for employees of SEB Estonia via phone and e-mail, monitoring of IT services, applications and servers, managing access rights to a wide variety of databases, applications and services as well as handling network related configuration changes and incident handling. Due to the sensitive nature of information handled in the financial sector the highest level of precision was expected when handling requests and incidents as they had to comply with all current laws and regulations set by the Financial Inspection. -
SupervisorArvato Services Estonia Feb 2010 - Dec 2012Tallinn, EstoniaMy daily tasks included managing a German speaking team of call center agents of the customer support team of Vodafone GmbH, training new agents and monitoring the service quality of the entire team. I was also responsible for meeting the KPI requirements of my team, making sure that my agents pass the certification done by Vodafone and handle contacts, that required a deeper understanding of the processes, technical background or otherwise more complex customer cases.
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Costumer Service SpecialistArvato Services Estonia Jul 2008 - Feb 2010Tallinn, EstoniaCostumer support over the phone for Vodafone Germany
Silver Karutoom Skills
Silver Karutoom Education Details
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It Systems Administration -
Turba Gümnaasium
Frequently Asked Questions about Silver Karutoom
What company does Silver Karutoom work for?
Silver Karutoom works for Mediabrands Digital
What is Silver Karutoom's role at the current company?
Silver Karutoom's current role is Digital Strategist and Technical Project Manager.
What schools did Silver Karutoom attend?
Silver Karutoom attended Taltech – Tallinn University Of Technology, Turba Gümnaasium.
What are some of Silver Karutoom's interests?
Silver Karutoom has interest in Children, Civil Rights And Social Action, Politics, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Health.
What skills is Silver Karutoom known for?
Silver Karutoom has skills like Customer Service, It Service Management, Team Leadership, It Management, Team Management, Service Delivery, Microsoft Office, Call Centers, Negotiation, Strategic Planning, Management, Service Desk.
Who are Silver Karutoom's colleagues?
Silver Karutoom's colleagues are Laura Kabonen, Andres Mardu, Helis Hirve, Karl Kukner, Kadri Kaldur, Marely Müüripeal, Marilyn Rumberg.
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