Silver Cabatingan Email & Phone Number

National Capital Region, Philippines

PSG Global Solutions is the world’s largest and fastest-growing provider of outsourced recruiting support to the US staffing industry.As a Senior Team Manager:● I am responsible for managing a team and the accounts that they will support.● I take full ownership of supervising, managing, and motivating my team members daily● I act proactively to ensure smooth team operations and effective collaboration.● I facilitate effective communication within the team and across the organization.● Ultimately, I should lead by example and engage the team to achieve goals.

● Worked hand on hand with Operations in achieving metrics set by clients● Analyzed and presented data to Operations leaders and clients● Assisted and conducted coaching sessions for Trainers and Quality Assurance Representatives● Created end of day reports of productivity and results.

● Conducted remote-based training classes for newly hired employees● Conducted coaching sessions during classroom training● Created end of day reports of productivity and results.● Created and updated the training modules/roadmaps for all classes● Conducted refresher sessions

● Provided help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance● Guided users to support them in becoming more productive● Supported in the development of programs to train the customer on how to properly use the products● Concessioned of the customers' troubles by recommendation of products, services or procedures● Evaluated systems' problems to recommend enhancements

● Provided help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance● Guided users to support them in becoming more productive● Supported in the development of programs to train the customer on how to properly use the products● Concessioned of the customers' troubles by recommendation of products, services or procedures● Evaluated systems' problems to recommend enhancements

● Managed a team and the accounts that they support.● Took ownership of supervising, managing and motivating team members on a daily basis● Acted proactively to ensure smooth team operations and effective collaboration.● Engaged the team to achieve goals

● Resolved customer complaints over the phone● Cancelled or upgraded the customers' accounts.● Assisted customers with placement of orders, refunds, or exchanges.● Took payment information and other pertinent information such as addresses and phone numbers.● Informed customer of deals and promotions.● Handled changes in policies or renewals.

Bachelor Of Science In Criminology, Law Enforcement And Administration

Bachelor Of Science In Business Administration, Banking And Financial Support Services