Silver Cabatingan Email & Phone Number

National Capital Region, Philippines

• PSG Global Solutions is the world’s largest and fastest-growing provider of outsourced recruiting support to the US staffing industry.As a Senior Team Manager:
• I am responsible for managing a team and the accounts that they will support.
• I take full ownership of supervising, managing, and motivating my team members daily
• I act proactively to ensure smooth team operations and effective collaboration.
• I facilitate effective communication within the team and across the organization.
• Ultimately, I should lead by example and engage the team to achieve goals.

• Worked hand on hand with Operations in achieving metrics set by clients
• Analyzed and presented data to Operations leaders and clients
• Assisted and conducted coaching sessions for Trainers and Quality Assurance Representatives
• Created end of day reports of productivity and results.

• Conducted remote-based training classes for newly hired employees
• Conducted coaching sessions during classroom training
• Created end of day reports of productivity and results.
• Created and updated the training modules/roadmaps for all classes
• Conducted refresher sessions

• Provided help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Guided users to support them in becoming more productive
• Supported in the development of programs to train the customer on how to properly use the products
• Concessioned of the customers' troubles by recommendation of products, services or procedures
• Evaluated systems' problems to recommend enhancements

• Provided help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Guided users to support them in becoming more productive
• Supported in the development of programs to train the customer on how to properly use the products
• Concessioned of the customers' troubles by recommendation of products, services or procedures
• Evaluated systems' problems to recommend enhancements

• Managed a team and the accounts that they support.
• Took ownership of supervising, managing and motivating team members on a daily basis
• Acted proactively to ensure smooth team operations and effective collaboration.
• Engaged the team to achieve goals

• Resolved customer complaints over the phone
• Cancelled or upgraded the customers' accounts.
• Assisted customers with placement of orders, refunds, or exchanges.
• Took payment information and other pertinent information such as addresses and phone numbers.
• Informed customer of deals and promotions.
• Handled changes in policies or renewals.

Bachelor Of Science In Criminology, Law Enforcement And Administration

Bachelor Of Science In Business Administration, Banking And Financial Support Services