Ian S. Email & Phone Number

Richmond Hill, On, Ca

Mississauga, Ontario, Ca

Mississauga, Ontario, Ca

IT Consulting and Web Development

Markham, Ontario, Ca

Led team providing service management and ensuring operational reliability and security for all production environments, from desktop to private cloud and integration with 3rd party services.Established first-ever roadmaps for infrastructure, network, and security separation from previous provider.Established SLAs and KPIs for continual improvement for service delivery and incident management, driving 15% improvements year over year.Proposed, implemented, and managed change management process to improve quality of Solution Delivery in production environments, delivering first-ever enterprise change calendar and auditable change log.Managed >$10M IT budget for HW/SW procurement and services.Championed Information Security process maturity initiatives, leading to successful 3rd party and client audits.

Toronto, On, Ca

With 5 direct reports and indirect leadership over another 10, drove process and delivery improvements in Systems Engineering & Infrastructure at LexisNexis Canada:Delivered incident and service request metrics, driving 20% reductions in MTTR, and improvements in first time to solve.Delivered ITIL-based incident management, service requests processes, and change management processes.Leveraged new metrics to raise process maturity levels of system development and technical support functions. Drove upgrade of burning platform, negotiating a $100K savings in year over year costs for the upgrade and support of the platform.Identified $200K reduction in annual internal infrastructure charges for Canadian business unit.Negotiated $185K reduction in annual costs for support of local data centre infrastructure, via a $3.4M deal, consolidating services under one provider.

Toronto, Ontario, Ca

Drove strategy and tactical development of Course Outline Management and Field Education platforms. Delivered tactical, operational enhancements to both platforms, reducing support calls by 80%.Delivered data quality improvements, reducing system and user errors, and driving significant improvements in user efficiency and effectiveness.Developed and delivered 3 year plan to further develop, evolve and integrate both platforms, aligning with goals of 2020 strategic vision and plan for the college.

Minneapolis, Mn, Us

Delivered IT strategy for infrastructure and technology standards and exceptions for the enterprise, leading to a 15% year over year reduction in new & open exceptions.Delivered $5M design & build of key infrastructure capabilities during separation from American Express, with no service disruptions during migrations.Managed team of 20-40 onshore and offshore, developers, administrators, and support staff for an enterprise Managed File Transfer capabilityDrove an 80% reduction in the cost of new application integrations between 2006 and 2011, resulting in ongoing savings of $1.6M year over year.

New York, Ny, Us

Collaborating with leaders across the enterprise, conceived & implemented a software upgrade program to track and manage $8-12M in annual expenditures. Upgrades done in this manner saved 75% over the previous approach.

New York, Ny, Us

Develop advanced desktop solutions for Financial Advice and Practice Management, providing Financial Advisors with tools to create customized and personalized financial plans for clients. Use of these tools drove increased revenue via multiple two vectors, along with improved client satisfaction with their financial advisors.

New York, Ny, Us

Designed and implemented a custom middleware data access and SSO utility providing standardized data requests from multiple, disparate platforms to multiple disparate data sources. Reduced development costs for new data access routines by 50-80%. This utility remained the preferred standard for data access by mainframe, desktop, and server-based in-house applications for 15 years.