Silverio Freire Email & Phone Number

Aveiro, Portugal

Scrum Master and Project Manager at Kelly Services' ACE (Analytics Center of Excellence) IT group based out of Kelly Headquarters in MI, USA. Worked with Business Leaders, SMEs, Business Product Owners, IT Leads, and Delivery Teams comprised of PBI Developers, Data Architects, Data Engineers, Infrastructure Support, Testers, and others. Helped the organization with the implementation of the Agile methodology utilizing the Scrum framework. Noteworthy projects included:• Enterprise Balanced Scorecard PBI App: enterprise scorecard used by Kelly's Board of Directors to measure and track the performance of business KPIs across the organization and its Business Units.• KellyConnect Data Warehouse: implementation of a Data Platform (DP) built on Azure and Databricks for the KCON team within Kelly P&I, leveraging the Kelly ACE Data Platform for ingestion and ETL. Includes a dedicated Modern Data Platform and Power BI Development environments.• Recruitment Marketing Analytics PBI App: provides for holistic tracking of the effectiveness of marketing initiatives and channels on recruitment efforts across the organization. Leverages data sources such as Salesforce/MKJ, Bullhorn, Recruitics, GA4.• Campaign Analytics PBI App: helps measure the effectiveness of different channels in attracting Talent and Customers within the context of the available Kelly websites. Integrates and leverages data from Google Analytics, Salesforce, and Bullhorn. • Listening Program PBI App: allows Kelly Services and its businesses to understand how their customers – talent, clients, and suppliers – think and feel, and turn these insights into actions, driving better engagement for talent, clients, and suppliers alike.• Talent Analytics PBI App: dashboard containing multiple reports to explore key dimensions: overview of talent base, loyalty metrics, value metrics. • Accounts Receivable PBI App: a platform providing visibility to cross-functional teams on DSO and past due.

Aveiro Area, Portugal

• Design and modeling of cross-industry provider discovery and evaluation platform based on business analysis of customer ratings.• Strategic development of solution, integrated offerings, and systems. Design and optimization of lean operational processes.

Parsippany, Nj

• Administration and oversight of hosting infrastructure on public Cloud, on-premises, and co-located corporate web properties.• SDLC Project Management for development of in-house enterprise solutions with co-located development team (waterfall, agile).• Business Process Modeling and resource planning for systems integration, IT logistics, new implementations, and operations.• Engineering support and business-user training for SharePoint-based internal enterprise functions and assets.• Translation of business requirements for global teams while liaising with Director of Web Development & Interactive Marketing.

Livingston, Nj; Parsippany, Nj

• Administration and oversight of hosting infrastructure on public Cloud, on-premises, and co-located corporate web properties.• SDLC Project Management for development of in-house enterprise solutions with co-located development team (waterfall, agile).• Business Process Modeling and resource planning for systems integration, IT logistics, new implementations, and operations.• Engineering support and business-user training for SharePoint-based internal enterprise functions and assets.• Translation of business requirements for global teams while liaising with Director of Web Development & Interactive Marketing.

Livingston, Nj

• Tech lead for global web marketing strategy execution for leader in software and processing solutions for Financial Services, Higher Education, and Public Sector, with 25,000+ customers in 50+ countries, including the world’s top 50 largest financial companies.• PO & Development PM for strategic web projects, working with senior regional marketers across 69 business units worldwide.• Web operations team & third-party vendor management supporting SunGard’s corporate online properties and systems.• BA, streamlining of corporate and Business Units’ in-house solution development, UAT, and customer support systems.

• Collaboration with group’s global marketers to interpret and translate technology and requirements for internal software development projects. Creation and modeling of user archetypes (personas, user stories, scenarios).• Definition of technical, functional requirements, and best-practices for TTRM group’s web properties. Deployment and implementation in accordance to corporate standards. Coordinated SFDC lead nurturing integration with existing CMS.• Cross-functional resource working with other groups within SunGard to improve their software product lines and web business tools.

• Lead web designer and usability engineer for enterprise solution that earned American Express Bank and SunGard the Technology Awards Winner 2005 Award from Banker’s IT/Business Alignment of the Year.• Conceptualization, production, and maintenance of web-based business strategies and materials such as websites, microsites, campaigns, applications, pre-sales product demos, first-page SEO, and SEM paid advertising.• Awarded multiple accolades from clients and business partners such as Intel, Microsoft, and American Express Bank for critical contributions to projects while working as the steering web party.• Utilization of traffic metrics and analysis for identification of user patterns, maximize lead generation and web ROI, resulting in a sales pipeline measured in millions of dollars - more than trade shows, telemarketing, and campaigns combined.• Development of intranet, in-house product engineering knowledge-transfer platform, and proprietary customer support applications.• Design of web-based business development and continuity plans for SunGard STeP (formerly SunGard ePI).

Watchung, Nj

• Customer support and packaging team manager. Active collaborator in product engineering and support.• Coordination and launch of company’s web presence in the nationwide legal software market.• Establishment of processes and software infrastructure for lead-generation, cross-selling, and customer support.