As a contractor for the Arizona Department of Transportation, I was assigned to work with a team of four technicians to perform Windows workstation and operating system upgrades. By taking tasks from a CRM system online, email and direction from management on work to perform, I was able with the team to perform the upgrades on the staff workstations. I worked with staff on a one on one bases to upgrade their Windows workstations by meeting in office or work area to backup, preserve their settings and transfer files from old workstations to new workstations with a white glove type of service. Inventory and record keeping is done before and after each task. In addition, salvage and some setup services are performed between tickets. During a staff shortage, I began the duties as a temporary inventory and salvage technician within the department. Using custom spreadsheets, documents in google and operations unique to the department, records and items were updated and distributed. Create salvage, surplus and repair to vendors for equipment transferred to the department for processing and documentation.

Worksite is St. Joseph’s Hospital and Medical Center, corporate center. Project work of upgrading staff workstations from Windows 7 to Windows 10 for End Users Service. Area involves Nevada and Arizona region, remote and local for workstation exchanges and setups for a variety of departments and their staff.

Setup and deploy company workstations for onsite, delivery to work site and to other company locations across the US using Fed Ex. Tier 2 to staff over phone, online using Teams, Skype or email for issues regarding software such as VPN connectivity and hardware such as headsets and workstation towers, dealing with insurance apps and custom software unique to Kemper. Point of contact for vendor escort to areas of utility and on site. Inventory of equipment distributed to online application and when distributing to other work sites as requested. Use excellent customer skills to make contact with staff by using online application Service Now for staff technology requests. Worked with a team of two other technicians to plan, coordinate and work on projects or tasks given to Phoenix team or standard operating procedures. Keep records and account of work done, procedures and tasks for work record.

Using procedures to ensure quality information processing, presentation and preparation on file packages to deliver memory devices to legal firms around the United States. I work with a team of other technicians to help with tasks related to creation of information for deliveries while creating, organizing, transferring and setting up for delivery to law organizations. Using online programs, windows storage software and external storage devices as service under deadlines and targeted dates to deliver to the customer. Analyze the results of operations to determine exact and detailed results from computer operations. Then compile reports, documents and other artifacts to make a data product to be sent out to various parts of the US. Be able to learn new detailed software, methods and operations to use in creating the data projects that are assigned or self assigned.

I plan, coordinate, and install Microsoft application software on a variety of Intel based workstations and web applications. I help to resolve 1st and 2nd tier help desk issues in printing, web, database, email and profile setups for new and departing employees. I resolve customer workstation and software problems using a help desk ticket system online. I have configured Windows 2008 R2 network servers and workstations to specific needs and profiles. Every day at a live radio station I implement customer service with a smile. I have edited, created and modified documentation of installations and maintenance of software, devices, and end-user services. I am involved with troubleshooting hardware, software and network connectivity problems. I was the lead in upgrading the VMware system to current standards and have had training in how to operate day to day duties. I have practical knowledge of network server environment for our college department. I read and implement documentation and manuals for staff with visual challenges using technology. I work with a team to do maintenance on department switches and routers. I have had the opportunity to use Powershell for inventory purpose, PHP scripts for data dumps, use MS SQL with VMware in the setup and migration from vSphere 4.5 to 5.5.

I worked for the college of education providing technology assistance to faculty, staff and college clients with minimal supervision. I setup, troubleshoot, and advised on solutions, purchases and made recommendations to technology and policy involving how to use and maintain the equipment. The clients ranged from technology experts to novices so I adapted to communicate the technology issues to them. I did setups on Apple and PC workstations for towers, laptops, netbooks and pads on a variety of operating systems like Android and OS 10. The setups started from creating, setting up, installing hardware and software as required or requested by the user. I used Active Directory to create folders and permissions for departments, projects and offices so it was a secured and permissions based network share. I helped troubleshoot network issues with the university IT department when asked for help. Walk-ins were always available in office or by remote assistance. Documentation was always done using an online queue system and written directions were available after the user or department requested it or it was a need in the college. I started as lead classroom technician for setup, control and maintenance for more than fifteen classrooms on the Arizona State University at the West campus. I imaged, reviewed and analyzed software and hardware to use in the classrooms for the students attending classes across the campus. Once a year, the classrooms had there software and hardware overhauled for updates, retirement or renewed. Time was always critical to have the classroom technology available for the first day of classes during the semesters. Worked with students and faculty by appointment and walk-ins to answers questions, comments or any issues dealing with classrooms. Worked with a team of student workers and staff to meet goals assigned or planned involving classrooms during the summer or breaks to keep the classrooms in an optimal operating status.