As a Customer Experience Representative, I deliver outstanding customer experiences through building trust, establishing personal connections and taking whatever steps necessary to ensure customer success. I collaborate with claims and underwriting to train new and existing customers on customer-facing technology. I support underwriters and agents in navigating and implementing company processes and procedures.Working in high-tech, I have had the opportunity to design, deliver and implement complex Enterprise solutions that directly influenced the creation of new product innovations. Re-imagining workflow processes, I contributed to the reduction in customer attrition, generating millions of dollars in savings and revenue. As a product manager, I couple my project management skills with my deep understanding of the customer experience journey, to examine alternate approaches that enhance and create efficiencies. Delivering a more effective story, I establish new pathways for achieving desired outcomes. Leading product teams, and collaborating with project stakeholders, I have coordinated project planning, completed requirements gathering and overseen development testing and product releases. As a product manager, I aligned global teams which resulted in identifying technical solutions that mitigated risk and improved results.Leveraging the skills, I have acquired over the years, I work with cross-functional teams, re-imaging work processes to better serve customer needs while serving a team of customer service experience representatives, engaging in daily customer support and issue resolution. SCRUM Master | Agile Project Management | Product Owner | Project Manager | Process Improvement | Strategic Innovator | Issue Resolution | Budget Management | Organizational Leader Reach me at linda.silver.co@lindaasilver.com.