Collaborate with Administrative Team on policy development and serve as a resource for students and faculty on policy and procedure.Create, analyze and report results on students, faculty and alumni on information collected from primary and secondary sources including CUNYFirst and current/historical student/faculty files.Manage department budgets and administrative processes including purchasing, travel reimbursement, and hiring paperwork.Oversee department communication with faculty, students, alumni, and other relevant groups, including sending regular emails, listserv and departmental web pages.Plan and implement Program events such as new student orientation, faculty onboarding, colloquiums, and seminars.Manage office records and organize information flow between the Program office, students, faculty members and other academic/administrative offices.Manage the courses and special seminars scheduling process and coordinate with Registrar’s Office and the Provost’s Office on scheduling updates.Hire, train and supervise administrative staff.Create, develop and maintain databases in Excel for use with budgeting, outcomes assessment, retention, and strategic planning.Liaison with administrative offices including Student Affairs, Office of Admissions, Information Technology, Business Office, Office of Communications & Marketing.Led the collection of data and reporting for the 10-year program assessment. Serve as volunteer Assessment Liaison during current GC Strategic Planning as well as participate in the PSC Health Watchdog meetings.

Helping non-profits with their marketing/stakeholder experience/communications needs through research. Scope Examples:Strategy Consultant for Program Measurement Project for National Dance Institute (NDI)Strategy Consultant for Competitive/Collaborative Analysis Project for Police Athletic League (PAL) Leadership role gathering data/ defining requirements for providing the first annual report to Careers through Culinary Arts Program (C-CAP)

Helping companies with their B2B and B2C customer/channel experience and loyalty needs through primary and secondary research.A Sampling of Current/Past ProjectsProvide a business traditional/digital publication points of distinction between it and its competitors using primary and secondary methodology. Present recommendations for leveraging these differences to sustain and build growth opportunities.Provide a Contractor and Builder Loyalty Program Syndicated Research Report using survey research with Contractors and qualitative and secondary research with building product manufacturers and distributors.

Worked with Financial Services, Telecommunications and Technology Companies with their Brand and Customer Experience marketing research needs.

Conducted and managed all aspects of global and highly visible market research projects for hospitality and financial services clients, while providing design, analysis and reporting consultation. Presented results in context of business strategies, objectives and initiatives. Cultivated superior client and colleague relationships. Led project teams and provided guidance/direction to research team members.I worked with the following selected Clients: Starwood Hotels & Resorts Worldwide, Hertz, USAA, Harrah's, Carrabba's and Carrier

In-house research consultant and research supplier for senior management of 19 distinct Profit Centers. Designed, recommended and directed research plans and projects for short and long-term strategic and tactical decision making.

Conducted and managed all aspects of primary (quantitative and qualitative) and secondary market research specializing in brand, segmentation, voice of customer, concept testing and product and program development.

Analyzed data using standard collection and statistical techniques, including regression analysis, smoothing techniques and systems modeling.

Designed, supervised, conducted, analyzed and interpreted primary and secondary market research studies and surveys for the group insurance book of business. Oversaw and delegated work flow to an assistant.

Analyzed financial and insurance products for product development and maintained company’s leadership in their Variable life / Variable annuity market. Established a competition library.