Federico Silvestre Email & Phone Number

Rio De Janeiro

Soy responsable por ayudar a cliente de segmentos más complejos a que puedan implementar y utilizar eficazmente nuestra plataforma.Mis funciones principales son las siguientes:- Establecer prioridades y elaborar un plan junto al cliente o sus representates.- Administrar base de datos complejos.- Coordinar y administrar el proyecto de "on-boarding" del cliente a la plataforma.- Ser responsable por la integridad y calidad de la información del cliente durante el proceso.- Entrenar los nuevos clientes sobre el uso correcto de la plataforma y sus potenciales.

Rio De Janeiro, Rio De Janeiro, Brasil

- Manage implementation projects in the field of Private Equity and Capitalization.- Responsible for supporting new clients (C-suite level) and their law firms in the onboarding process and for managing complex datasets- Active account managing (40+ projects at a time) and use of CRM tools (SalesForce, Mixmax)- Provide inputs and work closely with product and engineering teams to improve the customers' experience

Rio De Janeiro, Rio De Janeiro

During my last year as head of the department, I worked on NPS detractors’comments regarding recreation and spa services reducing them by 64%, andincreased in 40% the positive comments when compared to previous year, 2018.Additionally, I improved the total revenue growth by 32% and took the net profitfrom 15% to 29% by better managing our operational costs and by creating newincome sources.- Responsible for the operation, training and results of the Spa, Fitness Center,Recreation, Beach Service and Pool Service areas of the hotel.- Budget planning, results presentation, cost control and responsible fordeveloping and deploying commercial strategies for the department.- Direct negotiations with suppliers, both for products and professional services.

Rio De Janeiro, Rio De Janeiro

During the opening process of the hotel, I assisted the Front Desk Manager by taking care of the training of the new team, organizing the operation of the shifts and following the implementation of the hotel's operating systems. As Supervisor, among the main functions, I took care of the supervision of the Guest Service, Concierge and Front Desk teams. During the night shift I also performed the role of Duty Manager, being directly responsible for the operation of the hotel and the night audit.

Rio De Janeiro, Rio De Janeiro, Brasil

As a receptionist at a hotel member of The Leading Hotels of the World, I performed all guest service tasks following the brand's international standards of excellence. During my experience in the role, I was responsible for the night audit, obtaining great knowledge in control tools and financial reports for the department's management.In this position I was chosen as a departmental trainer and had the opportunity to participate in training sessions in the Reservations and Groups and Events departments.

Rio De Janeiro, Rio De Janeiro

By working interacting with many operational departments of the hotel, mainly Reception and Concierge, this position allowed me to better understand the way a hotel works while helping guests during the check-in, check-out processes or providing assistance with transportation.

Santa Fe, Santa Fe, Argentina

In addition to the usual reception tasks regarding check-in, check-out and cash control, at this property the reception was also responsible for taking care of hotel reservations, which allowed me to expand my knowledge and comercial skills.

Charlottesville, Virgina, Usa

Because of working in the morning and evening shifts, I performed both, closing and opening, tasks of the restaurant in addition to the functions specifics, such as: taking orders, serving the tables, delivering products and closing the cashier.

Santa Fe, Santa Fe, Argentina.

While studying, I worked on weekends as a counter attendant, mainly taking care of opening at the establishment, order preparation and direct customer service.

San Martin De Los Andes, Neuquén, Argentina.

As an intern during the winter season, I helped the hotel reception staff to carry out the check-in and check-out processes for guests, account control, make reservations, act as concierge and help guests during their stay at the hotel, either by phone or at the Recepcion desk.

Córdoba, Argentina.

At the A&B department, I performed the tasks of helping opening the restaurant and the matherial replacement and polishing services during operating hours.When working at the Front Office department, I worked mainly as an assistant in the control of guest accounts during the stay, and as a bellboy during the check-in and check-out of groups and customers.

Rafaela, Santa Fe, Argentina.

During my summer holidays I volunteered to work as an intern at the hotel to be able to better understand how it works. My main role was as bellboy, doorman and valet parking assisting guests during their stay.

Valle De Calamuchita, Córdoba, Argentina

As an intern at this mountain lodge, I took care of guests during all the processes of their stay, whether taking care of them during check-in, explaining the services offered at the property or solving any problems during their stay in the accomodations.

Massage Terapsit, Health And Wellness - General

Activities and Societies: Massage therapy, anatomy, physiology and cusomer service train. Massage therapy course including techniques.

Hotel Revenue Management, Business Management

Forecasting and availability controls, pricing and distribution channel management, overbooking and group management, and non-traditional.

Mba In Business Management, Business Administration, Average Score: 8,53

MBA that addresses organizational aspects such as: accounting, financial mathematics, people management, business economics, corporate.

Hotel Management Degree, Business Administration, 4.35 (Of 5)

Study of business administration with specific focus on hospitality industry, involving statistics, languages, human resources, tourism.

Bilingual Professional With Focus On Tourism., Languages And Tourism Sciences.

Activities and Societies: Idiomas Study of the English language with orientation to become a bilingual professional focus mainly.