Silvia Arias Rodera Email and Phone Number

Detail-oriented Banking Relationship Manager experienced with routinely assessing and meeting the financial needs of various business customers. Responsible for maintaining and growing a portfolio of approximately 200 existing business, assets of 15M approx and liabilities of 80M approx. Visit and telephone clients on a regular basis to maintain a strong working relationship. Develop Pipeline.Commercial international coordinator in London responsible for looking after large international companies based in the UK and Spain with requirements in countries with the shared presence (notably Spain, LATAM, USA and Turkey). Also focused on managing relationships with large subsidiaries of existing group clients with operations in the UK and Ireland.Generate new business opportunities through networking the involvement in local events and industry-specific networking events.Focused on applying knowledge of financial products to offer to existing and new customers.Review and analyse financial statements, annual reports, management accounts, profit and loss statements, cash and asset inventories, financial data updates and other relevant information in order to provide recommendations for credit applications.

Provide superior customer service exceeding customer expectations.Manage a portfolio of approximately 300 clients.Handle customer service requirements like account opening, credit cards, deposit accounts, personal loans, UK Mortgage, Spanish Mortgage. Focus on high value existing BBVA group clients currently residing in the UK. The team also focused on UK based professionals with investments or lending requirements in Spain and as such offered financing solutions for the purchase of Spanish property including bridging Finance, Spanish Mortgages, off plan lending and development finance. Contribute to developing and implement agreed actions. Initiate contracts with new customers once being identified as target.Prepare loan or Mortgage application, credit verification, documentation, closing and funding. Provide credit analysis, credit proposals, reviewing existing facilities granted, and monitoring relationship-managed customers’ risk profile.

Provide banking assistance to our customers. Processed banking account transactions including withdrawals, deposits and foreign payments. Organized and prepared daily transactions profile for branch management. Courteously assisted over 100 Spanish and English speaking customers per day in a high-pressure and fast-environment.Assist banking personnel in preparing and checking bank documents and statements. Managing requests and complaints, maintaining confidentiality, and complying with bank security procedures. Served as the first point of contact with clients to resolve problems. Managed office correspondence, incoming calls, stationery order, and customer requestsAssisted customers in writing checks and opening new accounts.

Participating in the day to day running of the shop; keeping the shop and displays clean and tidy at all times; Operating the till and accurately handling cash and credit/debit cards; Managing deliveries and unpacking; . Meet the store’s monthly targets and handle budgets. Put together the rotas and shifts. Deal with any enquiries and complaints and monitor customer service.

Provide excellent customer service to all banking relationships and solutions for deposit, lending, investment, custody and trust products. Process deposits, checks, funds. Provide advice and high level customer service to meet the financial needs of clients. Prepare loan or Mortgage application, credit verification, documentation, closing and funding. Grow, retain and attract profitable client relationships by identifying cross-sell opportunities.

Manage a portfolio of High Net Worth clients and privately held companies. Prepare loan or Mortgage application, credit verification, documentation, closing and funding. Analyze financial statements and tax returns to prepare loan packages for underwriting. Profile new and existing commercial clients to ensure cross-sell of deposits, credit, and other bank products.

Provide banking assistance to bank customers in handling their deposits and payments. Process deposits, checks, funds. Refer customers to financial service representatives after prospecting customers for financial services needs. Assist banking personnel in preparing and checking bank documents and statements. Prepare loan or Mortgage application, credit verification, documentation, closing and funding. Sell various types of insurance policies to businesses and individuals including automobile, fire, life, property, medical and dental.

Reorganize the company’s accounting system by shifting all records from paper into an electronic database. To register properly the company's financial figures, to lead and oversee the tax and accounting procedures and reporting financial transactions related to state organizations. To provide all the necessary information for the management decisions taken by the chief financial in relation to the company's shareholders, customers, suppliers, banks and other legal entities in accordance with financial legislation in force. Identify discrepancies and correct them. Reconcile accounts on a regular basis. Manage billing and payroll activities. Assist auditors with their work. Manage internal auditing on own initiative. Prepare tax documents and returns.

Responsible for developing the small business portfolio through internal and external calling efforts to prospect and existing customers. In addition, provided day to day branch operations support and managed the branch as needed.