Silvia Calza Email & Phone Number

Italy

Monza, Lombardia, Italia

Support top management and retail operations with regular sales reports and analysis of main KPI’s both for Colmar and Lacoste brands. Also part of the Omnichannel team in which I’ve been involved both in the initial definition of the scope and output of the Colmar omnichannel activities as well as in the implementation phase. Currently I keep on offering store support on Omnichannel initiatives remotly and on-site (store visits). Also involved in Lacoste omnichannel operations, implementing HQ guidelines in Italian boutiques and offering support to stores.

Monza, Lombardia, Italia

Support sales force and management with analysis on top clients orders, reorders, shipments and returns. Regular production of reports on product sell-in and sell-out performance for Colmar and Lacoste brands. Support key accounts and fashion unit on sales campaign setup and other daily activities such as orders and returns management, clients information and classification on company system. Direct top clients back office support on orders and reorders requests, shipments or returns issues.

Coaching a group of children at a semi-professional level. Developed very good organizational skills and leadership attitude.

Italy

Teaching alpine skiing in a ski team. Developed strong interpersonal skills with adults and children and leadership aptitude.Professional practice of alpine skiing, taking part in national and international races that has developed tenacity and resilience in my personality

Milano, Italia

Documented process flows and developed requirements for functional improvements and enhancement (with focus on ERP and CRM processes). Collected requirements in client facing meetings, wrote functional documents and prepared ad hoc presentations.

Eindhoven, Paesi Bassi

Developed a user-friendly tool for the assessment of the sustainability and circularity performance of the company’s main vendors. The tool aims at profiling customers in order to detect main areas of opportunity and risk to dive further into for the creation of sustainable partnerships and circular business models.Written my Dutch Bachelor’s thesis on the results of this research.

Piacenza, Italia

Developed an innovative project to deliver coupons through scales in supermarkets (called Progetto Bilance). The system was based on the principle of the cross selling and, if implemented, it could become an effective tool for enhancing customer retention in both small and big size supermarkets. Proposed and studied the possible next steps of the project, as the use of loyalty cards for the delivery of personalized coupons.Prepared ad hoc presentation for CoroMarketing’s partners in the project Bilance: Bizerba, world leader in industrial weighting systems, and Episteme, software producer. Examined all the main strengths of the project and detected the principal weaknesses. Proposed solutions for the concerns related to the project’s high costs of realization (as leasing or differentiated payments for the scales).Carried out research of the coupons market and learned about different strategies for customers retention.Written my Bachelor’s thesis on the results on this study. Thesis awarded the maximum grade from the Dissertation Committee

Sport Management 4.0

Microsoft Dynamics Academy

Master Of Science In Business Administration, International Management, 110/110

Master course taught in English, ASFOR accredited

Master Universitario Di Primo Livello In International Management (M-Mint), International Management, 27/30

Bachelor'S Degree, International Business And Management Studies, 8/10

Bachelor'S Degree, Economia Aziendale/Manageriale, 104/110