I served as the welcoming face of the establishment, handling a variety of tasks with professionalism and poise. I greeted clients warmly, managed appointment bookings, coordinated with beauty specialists on services and events, and answered all inquiries. Given the center's international clientele, I possessed strong communication skills, often in multiple languages, and maintained cultural sensitivity. Efficient multitasking was crucial, as I navigated phone calls, texts, and in-person requests, all while ensuring the reception area remains organized and inviting. Exceptional organizational and interpersonal skills were key, as was a polished, professional appearance that aligned with the beauty industry.

Oversaw daily operations to ensure the business ran smoothly and maintained high standards of service. I was responsible for hiring, training, and managing staff, creating work schedules, and ensuring each team member provides excellent customer service. I handle inventory, ordering supplies as needed, and payroll. In addition to operational duties, I handled customer concerns and resolved conflicts, ensuring client satisfaction and loyalty. I also developed marketing strategies to attract new clients, such as promotional emails and flyers, or partnerships with local businesses.