Silvia Cozzi Email & Phone Number

Milan, It

- Managed relationship with Italian MICE agencies and corporate customers- with a focus on luxury goods and automotive;- Created and developed the annual sales plan to grow groups sales to the 430 luxury hotels globally - Coordinated and negotiated the successful RFP process with Italian and European customers- B2B and B2C- enabling the company to grow business year on year by 35% in 2019 - Selected and worked through the pandemic as part of the Essential Services Team to manage… Show more - Managed relationship with Italian MICE agencies and corporate customers- with a focus on luxury goods and automotive;- Created and developed the annual sales plan to grow groups sales to the 430 luxury hotels globally - Coordinated and negotiated the successful RFP process with Italian and European customers- B2B and B2C- enabling the company to grow business year on year by 35% in 2019 - Selected and worked through the pandemic as part of the Essential Services Team to manage all groups activities on behalf of the European MICE Team as the main point of contact - Supported, organized and managed the re-boarding of furloughed staff - Responsible for the restructuring of the Groups and Events Team in Europe; research and acquisition of five employees, organization, leading and coaching of the personnel for the groups desks across the four European offices- Frankfurt, London, Paris and Milan -Developed, implemented and monitored action plans, monthly reports, operational procedures for the groups desks in Europe together with their performance goal Show less

- Managed the Italian groups department and the relationships with Corporate direct and agencies to grow groups segment in the affiliated hotels of the collection - Project plans: design and planning of projects in order to support hotels to reach their group revenue goal for Italian market - Data analytics: periodic statistics and data analysis to implement strategies and projects aiming to achieve company target for MICE segment - Sales activities: sales calls to corporate… Show more - Managed the Italian groups department and the relationships with Corporate direct and agencies to grow groups segment in the affiliated hotels of the collection - Project plans: design and planning of projects in order to support hotels to reach their group revenue goal for Italian market - Data analytics: periodic statistics and data analysis to implement strategies and projects aiming to achieve company target for MICE segment - Sales activities: sales calls to corporate accounts and MICE agencies, research of new business opportunities, project LAMP MIller Heimen with a luxury Italian company - Events: venue research, selection of invitees in the organization of familiarization trips, roadshows, showcases, cocktails in order to connect LHW top clients with member hotels, and to build stronger relationship and brand loyalty Show less

- Group requests: processing group requests received by Italian, Greek and Turkish companies and agencies for all the member hotels of the collection - Events: planning and conducting familiarization trips with selected accounts, participation to roadshows, showcases and selected international trade shows (IMEX and EIBTM) - Sales activities: tele sales calls with travel trade and corporate accounts in Italy and Greece- Preparation of monthly reports

- Staff management: planning and acquisition of personnel, training, evaluation, hiring practices, terminations, illness, contact with the agencies for personnel assignment, labor relations- General accounting: contacts with vendors and inventory control

Cagliari Area, Italy

- Events: organization of the public authority participation in trade fairs: "Bianco e Rosso, 5° Salone del vino e della gastronomia di qualità", "5° Borsa italiana del turismo archeologico"- Tourist guide in Cagliari

Bachelor'S Degree, Sociology

Bachelor'S Degree, Tourism Management