Silvia De Luca work email
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Silvia De Luca personal email
Proven leader in Operations & Customer Experience across B2B, B2B2C and B2C environments, particularly with premium brands in financial services, telecommunications, travel and assistance industries. Leadership and Transformation: Led multiple projects, managing cross-functional teams to implement automation and drive business transformation strategies. Defined frameworks, aligned processes and established organizational designs to enhance growth, performance and talent development. Results-Driven and Customer-Centric: Innovative and hands-on, consistently delivering results in fast-paced settings. Committed to customer satisfaction and continuous improvement, with a track record of increasing operational efficiency and enhancing customer experience.
American Express
View- Website:
- americanexpress.com
- Employees:
- 79797
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Director De OperacionesAmerican ExpressArgentina
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Operations DirectorAmerican Express Dec 2024 - PresentNew York, Ny, UsSupporting Know Your Customer (KYC) activities, planning, directing, and controlling all aspects of service delivery for the KYC processes, for the 3 business Units (Customer, Corporate and Merchant). Ensuring that the Customer Experience is flawless by leveraging digital transformation, deploying skilled resources effectively and controlling operating costs by implementing process improvement activities. All in a highly effective control environment.
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Mgr - Global Reengineering Automation And Integration - Global Services GroupAmerican Express May 2023 - Dec 2024New York, Ny, UsThis position is part of Global Servicing Group . The role has a global scope to support Operations to deliver the business strategy for Automation and interacting with different LOBs, Capabilities and American Express Technologies.
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Chief Operating Officer South LatamAxa Partners Nov 2018 - Apr 2022Malakoff, Fr -
Business ConsultantBrubank, Santander Rio Nov 2017 - Oct 2018Help companies to define and set up their customer care organizational design, processes and strategies and to implement customer experience programs. Clients: Brubank, Santander Rio.• Defining and proposing the customer service strategy, including key processes, regulatory policies and procedures, servicing channels and required organizational structure.• Identifying and prioritizing key pillars to create a new servicing department for a start-up. Creating a detailed project timeline to implement key actions and deliverables based on the business growth strategy. • Ensuring proper key company processes assessment to set up priorities in coordination with multiple stakeholders (Product owners, DevOps, Finance, etc.)
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Customer Service DirectorAmerican Express 2010 - Oct 2017New York, Ny, Us
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Customer Service Delivery ManagerAmerican Express 2005 - 2010New York, Ny, Us
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Service, Cross Selling And Telemarketing ManagerAmerican Express 2003 - 2005New York, Ny, Us
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Customer Service ManagerTelefónica 2000 - 2003Madrid, Es -
Sales And Marketing ManagerTelefónica 1997 - 2000Madrid, Es
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Sales Manager AssistantTelefónica 1995 - 1997Madrid, Es
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Professional Jr. & TraineeTelefónica 1992 - 1995Madrid, Es
Silvia De Luca Skills
Silvia De Luca Education Details
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Harvard Business SchoolGeneral -
Universidad De 'San Andrés'Advanced Leadership Program
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Digital HouseInformation Technology
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Universidad De PalermoGeneral
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Universidad De BelgranoGeneral
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Universidad Nacional De La PlataEnglish Language And Literature/Letters
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Universidad Nacional De La PlataEconomics
Frequently Asked Questions about Silvia De Luca
What company does Silvia De Luca work for?
Silvia De Luca works for American Express
What is Silvia De Luca's role at the current company?
Silvia De Luca's current role is Director de Operaciones.
What is Silvia De Luca's email address?
Silvia De Luca's email address is si****@****exp.com
What schools did Silvia De Luca attend?
Silvia De Luca attended Harvard Business School, Universidad De 'san Andrés', Digital House, Universidad De Palermo, Universidad De Belgrano, Universidad Nacional De La Plata, Universidad Nacional De La Plata.
What skills is Silvia De Luca known for?
Silvia De Luca has skills like Customer Experience, Customer Service, Team Leadership, Customer Satisfaction, Customer Retention, Vendor Management, Call Center Administration, Operations Management, Cross Selling, Telemarketing, Change Management, Leadership.
Who are Silvia De Luca's colleagues?
Silvia De Luca's colleagues are Lucas Hassan, Dev Mahna, Thandeka Lorraine Ndaba, Jan Tam, Raul Sanchez Beltran, Rahul Ramani, Karan Malik.
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