Silvia Hernandez Email and Phone Number

Effectively managed over 60 agents from various facilities. Assisted in resolving issues with Medicaid applications by answering questions about processes and programs. Escalated any problems or concerns to the supervisor and prepared reports as assigned.I successfully resolved account balances for medical services provided to patients by various healthcare facilities. This involved contacting patients by telephone to determine their eligibility for state, county, and federal assistance programs. Throughout the process, I adhered to agency policies and procedures, as well as HIPAA regulations.

I managed all the events the gym hosted, including birthday parties, Kids Night Out, and summer camp. My responsibilities included scheduling, booking, and organizing the day-to-day details such as crafts and food. Additionally, I oversaw the coaches' schedules to ensure that none of them were overbooked.

I oversaw daily operations, managed staff, ensured compliance with banking regulations, and provided exceptional customer service. Additionally, I analyzed financial data, identified trends, and developed strategies to improve the bank’s performance.I also assisted tellers and bankers during times of staff shortages.