Provide new and existing patients expert consultations by further expanding the Doctors’ comprehensive treatment plan, insurance coverage, and payment optionsMaintain clear, organized dental records and treatment reportsWorked closely with patients before, during, and after treatmentConfirmed patient insurance benefits and checked claim statusesAdeptly managed a multi-line phone system and pleasantly greeted all patientsSchedule appointments, registered patients and distributed updated treatment requestsProfessionally and courteously verified appointment times with patientsPrepared patient charts accurately and neatly for the clinicTranslated the Doctors’ treatment plans for our Spanish speaking familiesProvided excellent customer service to all patients by developing and maintaining a professional and approachable rapport and through outstanding problem-solving abilities.

Coordinated weekly team scheduleConduct department meetings and training sessionsBudgeted weekly and monthly spending for supplies, equipment and laborMet with hotel directors every week to discuss and implement any new practices which may affect our guests or teamMotivated team to work toward weekly, monthly and yearly goals as set by corporateConducted weekly inventory and ordering of all supplies, alcohol and non-perishable foodsRequest and relay any daily maintenance issues which need addressing to engineeringAnticipated and educated team of VIP guests to ensure all of the guest’s requested items were in place prior to arrival

Assisted Human Resources department in training and implementing the Gold Standard service practices for our Spanish speaking employees Translated and presented on corporate policies to Spanish speaking staff through presentations, workshops and classes for our ladies and gentlemen

Completed opening and closing dutiesRequisitioned all necessary supplies from in house storeroom and ensured they were properly stored/secured Documented pertinent guest information in department logbookForecasted additional meal requirements and communicated special requests to the kitchenMet, greeted and welcomed all new and returning guests to the loungeOffered welcome beverages and orientation of lounge and hotel to new and returning guestsMaintained cleanliness and condition of bar, bar unit, tables, furniture and employee pantryPrepared and serve hot/cold food, and/or alcoholic beverages. Anticipated and communicated replenishment needs promptly

Met and greeted all arriving guests passing through our hotel lobbySupplied and educated guests with information regarding property amenities, services, hours of operation, local areas of interest and activities availableResolved any guest issues/problemsResponded to special requests from guests with unique needsArranged transportation for guests/visitors and record advance transportation requests in department logbookForecasted and communicated special requests (such as dietary needs, extra amenities, supplies needed in room, etc.) as needed to appropriate departmentsCoordinated with appropriate departments for delivery of amenities Developed and maintained positive working relationships with multiple departments to reach our ultimate goal of customer satisfactionArranged booking of any activity or reservation that was needed on behalf of our guests

Worked closely with meeting planners to design, plan and execute excursions for visiting companies (including kayaking, horseback riding, scenic tours, wine tasting, and surfing)Maintained inventory and purchase ordersCoordinated employee schedule and updated as neededPlanned and implemented children's programs and activities during summer months and school breaks

Planned and implemented children's programs and activities during summer months and school breaksEncourage, recruit, register, and schedule guests/children to participate in recreation activitiesPromote fun and relaxing atmosphere for guestsGreet and welcome participants in our Ritz Kids program upon arrivalEnsure the proper completion by parent of enrollment form including emergency contact etc.