• Supports Janssen Canada’s Marketing, Medical Education and Medical Science teams by understanding their meeting needs and making appropriate recommendations based on current industry trends• Establish trustful relationship with the Dermatology, Rheumatology and IBD teams to allow for specialized meetings• Facilitate venue sourcing, event details, onsite logistics and registration for healthcare providers attending Janssen Inc. national and international meetings/conferences… Show more • Supports Janssen Canada’s Marketing, Medical Education and Medical Science teams by understanding their meeting needs and making appropriate recommendations based on current industry trends• Establish trustful relationship with the Dermatology, Rheumatology and IBD teams to allow for specialized meetings• Facilitate venue sourcing, event details, onsite logistics and registration for healthcare providers attending Janssen Inc. national and international meetings/conferences • Maintain an accurate tracking schedule for all meetings and participants to ensure all logistical components are attended to in a timely manner including contract generation, invitations, travel bookings, confirmation letters and expense reimbursement • Manage and respond to internal and external customer complaints in an effective and caring manner to maintain a professional relationship• Report overall meeting spend to ensure outlined meeting budget is respected • Implements process improvement to Associate Meeting Planner role including development of templates and business training to drive efficiencies • Ensure Janssen’s Travel and Expense policies, and healthcare compliance regulations are adhered to in all conducted national and international meetings/conferences • Collaborative member of pilot project for implementation of new Global contracting and payment system Show less

• Coordinated, communicated and followed up with new and existing corporate and social clients with event space inquiries and quotes for upcoming meetings and events• Scheduled and coordinated meetings and appointments for Coordinators and Managers in the Catering and Sales departments• Assisted Sales Managers with administrative duties which include transfer of contracts to accounting, and creating new promotions and marketing material for website and social media• Assisted General… Show more • Coordinated, communicated and followed up with new and existing corporate and social clients with event space inquiries and quotes for upcoming meetings and events• Scheduled and coordinated meetings and appointments for Coordinators and Managers in the Catering and Sales departments• Assisted Sales Managers with administrative duties which include transfer of contracts to accounting, and creating new promotions and marketing material for website and social media• Assisted General Manager and Controller with budgeting and forecasting social and corporate events totaling approximately $5 million in annual revenue• Created and formatted email blasts through itracMarketer to advertise and market new promotions• Developed and updated Standard Operating Procedures for training of new employees• Assisted in development of new menus along with formatting of final menus for website and clients• Ensured all inquiries are attended to in a prompt and timely manner, and maintained confidentiality of all sensitive communication and material Show less

• Responsible for conducting interviews and hiring seasonal staff for all food and beverage departments; managed approximately 40 summer seasonal staff• Created, modified and executed orientation/training programs for new hires• Managed all special events hosted by the Club; weddings, corporate events, special club events• Managed monthly labour costs and created weekly schedules accordingly• Managed and addressed Member complaints and feedback to better improve food quality and… Show more • Responsible for conducting interviews and hiring seasonal staff for all food and beverage departments; managed approximately 40 summer seasonal staff• Created, modified and executed orientation/training programs for new hires• Managed all special events hosted by the Club; weddings, corporate events, special club events• Managed monthly labour costs and created weekly schedules accordingly• Managed and addressed Member complaints and feedback to better improve food quality and service performance• Scheduled, organized and attended Committee meetings with Assistant General Manager • Managed expenses to adhere to budget• Responsible for assisting the Assistant General Manager in all food and beverage operational aspects• Responsible for marketing and advertising food and beverage events; designed and created event poster, Invitation to Dine articles and Hiawatha news feeds• Created, designed and formatted new menus monthly Show less

- Served intimate wedding gatherings and large corporate event functions- Work experience behind the bar- Assisted in bar closing inventory counts

- Familiar with operations in room service, the Concierge Lounge, and the hotel restaurant, Matisse Restaurant and Bar- Job shadowed of the Director of Food and Beverage on her daily duties- Attended Ops Meetings and BEO (Banquet Event Order) Meetings- Assisted in new menu preparations and black-out dates scheduling- Prepared side duties list for Room Service- Reviewed GSS (Guest Satisfaction Survey) and AOS (Associate Opinion Survey) results with the management team-… Show more - Familiar with operations in room service, the Concierge Lounge, and the hotel restaurant, Matisse Restaurant and Bar- Job shadowed of the Director of Food and Beverage on her daily duties- Attended Ops Meetings and BEO (Banquet Event Order) Meetings- Assisted in new menu preparations and black-out dates scheduling- Prepared side duties list for Room Service- Reviewed GSS (Guest Satisfaction Survey) and AOS (Associate Opinion Survey) results with the management team- Conducted a SWOT analysis of the employees to evaluate efficiency and productivity Show less

- Responsible for training and offering guidance to new seasonal staff to ensure a smooth transition- Server for informal and formal dining, as well as banquets- Work experience behind the bar and expediting on the line- Prepared reservation procedures for informal dining- Responsible for end of month inventory counts