New Market research to find the most fitted payment solutions. Nurturing and establishing positive relationships with partners and keeping up with the latest solutions and market developments to leverage further partnership growth. Guiding and assisting new partners through the onboarding/ integration process. Collecting and reviewing documentation to ensure compliance with regulatory requirements. Evaluating and improving department processes. Following up through all integration and testing processes to ensure a smooth integration process. Assisting with partner inquiries, concerns, and issues promptly and professionally.

Assisting clients with the integration process; system implementation and system training. Reviewing Due Diligence documentation; invoice status; current contract status and terms. Creating an action plan to address each client's business needs, as well as, acting as the point of contact for complaints/occurring issues and escalating as appropriate. Assisting clients/ integration partners with marketing/ PR campaign preparation and execution. Keeping client profiles up to date via CRM system. Scheduling regular meetings to ensure client satisfaction; advising clients on creating profitable processes and upselling useful features for company growth. Maintaining company image by representing company values. Generating new ideas to promote the business brand; new features and recognition. Attending industry events and expos to represent and promote the company.

Daily responsibilities included helping clients with KYC/AML; deposit and withdrawal processes as well as retail/corporate account registration and verification. Updating customer accounts and analyzing customer financial profiles in accordance with corporate policies. Reviewing accounts in accordance with monthly/yearly reports. Addressing customer questions and coordinating with other departments to ensure a seamless customer experience.

My daily role involved managing diaries and organizing meetings and appointments, often controlling access to the executive. Reminding the Executive of important tasks and deadlines. Typing, compiling and preparing reports, presentations and correspondence. Complaint handling procedure monitoring and overviewing. Implementing and maintaining procedures/administrative systems. Helping with budgeting and forecasting. Idea generation, proposal preparation, overseeing the production process and overseeing execution. Preparing all essential inhouse reports and Monitoring quality of services provided by the company and various departments. Performing other ad-hoc tasks as requested.

I perform customer support duties on live chat and by email and phone for this busy Forex company. This entails assisting clients with account registration and verification - namely KYC and AML check processes. Resolved product or service issues by clarifying customer complaints, determining the cause, and clearly explaining the best solutions to expedite correction or adjustments. I work with CRM to manage client accounts and keep them up to date whilst answering a wide range of client inquiries related to the trading platform and Forex.

Opening and maintaining customer accounts while managing large amounts of incoming calls and emails.Recognizing client needs and upselling relevant services and features Contributing to a team effort byaccomplishing targets and KPI's. Assisting clients with product information/ general inquiries/ complaints.

Managing inventories, placing supply orders, preventing surplus stock and resolving discrepancies between inventory and stock records. Communicating effectively with the store team to execute tasks and promotions. Assuring stockroom task execution and productive performance. Task delegating to the team members, assuring that all deadlines are met. Ensuring that all stockroom staff receive training in accordance with the organization's policies and the position description.

My primary responsibilities while working for a telecommunications firm were reaching out to potential/existing consumers to provide advice on the goods that would best meet their needs. Encourage purchases, increase the conversion rate and achieve individual and group KPIs to guarantee the project's execution.