• Recommend potential products or services to management by collecting customer information and analyzing customer needs• Prepare product or service reports by collecting and analyzing customer information• Preparation of invoices and quotations for clients• Configuring hardware and software and setting up the peripherals• Open and maintain customer accounts by recording account information• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Resolve customer complaints via phone, email, mail or social media

• Installing, configuring, upgrading and repairing PCs• Troubleshooting and servicing printers• Installation and configuration of application software• Domain configuration and user support• Helpdesk support• Providing SAP support(CMS,SPMS, Maji Voice)• Data entry and management