Silvia Manolache Email and Phone Number

Responsible for the in-service management of the CIS network across the 13 x Regional Associations on behalf of the Council of RFCAs.

Focus for the in-service management of the CIS network across the organization, including security and project planning and management. Responsible for training outputs within the CRFCA and across the RFCAs, provision of SME business support and data management support for function specific applications.

• Technical support for network users• Planning future improvements.• Project delivery and management• Technical support for project management • Suggesting IT solutions to business problems

-Generate & secure new business opportunities for Quickstartuk.com in the UK markets -Use intelligent marketing concepts to target prospective partners -Develop and manage partnerships with clients, specifically recruitment agencies and online recruitment companies -deal directly with customers either by telephone, electronically or face to face -respond promptly to customer inquiries-handle and resolve customer complaints-obtain and evaluate all relevant information to handle inquiries and complaints-perform customer verifications-process orders, forms, applications and requests-direct requests and unresolved issues to the designated resource-manage customers' accounts-keep records of customer interactions and transactions-record details of inquiries, comments and complaints-record details of actions taken-manage administration-communicate and coordinate with internal departments-follow up on customer interactions-Identify key product and process issues for resolution, propose solutions and implement where appropriate