Conducting an urban research project based on scientific data, focused on the demographic and social needs of a specific population niche.I provided guidance and resources to colleagues for project execution and advised managers and organizational staff on sociological issues.

The drafting and submission of 10 Start-up projects for obtaining European funding, with a success rate of over 80%.Providing continuous support to clients throughout the entire duration of the collaboration.

Assessing the accuracy of complaint resolutions by operators and making decisions regarding customer refunds.Continuous optimization of the customer complaint resolution process and improvement of departmental performance, achieved through team collaboration.