Silvia Polverini Email & Phone Number

Ireland

Navan, County Meath, Ireland

The Senior Customer Operations Administrator Policy Servicing is responsible for ensuring the timely and effective day to day processing of activity across the various product lines and ensuring that all work items are processed in accordance with compliance obligations, within agreed service standards.Main tasks are:- Ensure processing of own tasks within agreed SLA.- Be open to take on new tasks and support various books of business when required.- Ensure adherence to policies and procedures across the various products and business lines.- Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner.- Portray a mind-set of continuous improvement and innovative thinking.- Responsible for portfolio transfers and any possible issue that might arise during this process.- Keep up to date the portfolio transfers pipeline.- Responsible to complete full client due diligence for trigger events, as per company's procedures.- Process funds switch on a timely manner.- Promptly report any HRC case that requires a higher level of approval.- Bring ideas and improvements to the table and operate a can-do attitude.- Complete all tasks in a manner cognizant of the following measures: end to end timelines, first point resolution, removal of waste, customer effort, costs.- Use initiative for problem solving and identification of improvement measures.- Identify opportunities to enhance customer experience.- Support the roll out of strategic projects and initiatives as required.- Support new starters and junior members in training and share knowledge throughout the team.- Identify where further support is required for junior members.- Maintain and develop relationships with all key stakeholders such as sales, clients and intermediaries.

Disciplines Of Language Mediation, Languages For Foreign Trade, Graduated

Graduated in 2008, in Language Mediation course. Three years course focused on the study of both European and non European languages.

High School, Accounting And Computer Programmer, High School Certificate

5 years course focused on the basic principles of accounting and use of computer programme. High School Certificate in 2004.