• Admin Team training and management ensuring their performance is to a high level and that they operate in accordance with their own Accountability charts• Full control of financial department including- creating debtors’ reports, invoicing, debtors’ calls, weekly costings analysis together with operations, maintaining current and future predicted income records, month end balancing and paperwork, staff leave tracker, creditors, liaising with the company’s accountant• Provide the day-to-day management and responsibility for the Office management and Administration (Admin) function which directly supports the Operations Team• Processing of payroll, recruitment of office and operation-based staff, NPS, issuing/returning of company documentation• Scheduling of jobs using my communication & negotiation skills to encourage customers to accept dates they wouldn't want, ensuring a balance of work throughout the month• ISO - ensuring documentation is kept and updated to ISO standards• Sales- initial communication, closing sale, constructing Service Level Agreement to achieve ISO standards in place• Dealing with all customer and staff queries, investigating, and following up on complaints on either side• Ordering supplies and maintaining equipment levels• Achievements: I have made significant achievements in the updating and automation of the company’s systems and processes working along side the companies IT developer to create a central hub. I have grown the role tremendously by taking on additional tasks to learn all aspects of the business and apply many changes improving efficiency of tasks.• Programmes used: QuickBooks, Surf Accounting, CRM One Page, Excel (daily use of v-look up and pivot tables)

- Design and maintenance and updating of company website/ online store- Design and distribution of all advertising - Advertising through social media- Booking and carrying out expos and showing of products to attract more clients- Designing and creating new dancewear items and products to attract new clients and get recognition for the business- Invoicing- Negotiating and leasing with clients- Closing sales - Public officer: Ensuring that all tax's are up to date and to standard- Working with seamstresses to ensure quality standards are kept sometimes helping to make patterns and make items if have a short deadline- Ordering and expediting of stockSkills i have gained from this:-Managing staff:-Scheduling, quality control-Direct selling to customers and the importance of good customer experience-Dealing with difficult clients and problem solving-Keeping control of stock levels

Duties:- Opening of all Skynet South African accounts (over ten regions), Botswana and Namibia- Ensuring all documentation is completed correctly and all required to open an account is submitted-Liasing with both sales reps and customers via telephone to correct any mistakes on their application, chasing up for missing or incorrect documentation ensuring it is received as quickly as possible in order to get the account open -Phoning for trade references -Credit checks through Trasunion System and Banking institutions for new client applications-Customer creation in system and and updating of account information,customer requirements and rates-Effectively communicating with sales representatives on the status of the application-Account file management-Composition of monthly lists of all the accounts that need weekly or monthly status -Investigate company's financial position when credit controllers are not able to get payment for an extended period of time and ensure that companies have not changed any details which would deem their contracts void. ie. Change of company name.-SOP creation for numerous functions withing job specThis position taught me to how to cope with vast amounts of work as well as working under tremendous amount of pressure.

Duties:-Validating Documents on SAP-Ensuring the documents meet the national requirements for each store-Searching for the POD's on the system and handing over required documents for payment-Calculating and checking what credits are on the system via SAPData capturing-Preparing record spreadsheets and organizing documentation-Updating credit controllers-Interaction with depots, requesting documentation-Invoice processingOther:I was placed in charge of the POD tracker in which i reviewed the system process on how documents were searched. I implemented successful changes for improving the process drastically, making it a lot more efficient and was recognized for a LEAN Six Sigma Idea. The company then moved its financial department over to India and i wrote all training manuals for the POD department to make the transition easier. Training i completed through Genpact In house courses:-Time management-Email writing and outlook Express -10 Commandments of email writing-Excel basic skills-Interpersonal Skills