Stock IntegrityPeople managementStock reconciliation and variances analysis Divisional stock takes

• Opened the new Lobby at Harrods department• STORM and ZENDESK managing to run the Click and Collect side of the Lobby• Data Analysis and business proposal based on performance vs budget• Collaboration with Project team, Visual Merchandise and Creative in implementing and updating standards• Conduct day-to-day coordination, planning, and scheduling• Vendors liaising: keep contacts up to date, research and set up of newones, ensuring Vendor Agreement compliance• PO/STO raise through SAP HP1 and Expenses, Stock levels assessmentand analysis• Article creation for new products through the buyer sheet• Creation and maintenance of articles and vendors database• Invoices approval through Webnow• Sales analysis vs Budget• Ensuring KPIs achievement for both the Department and the teamperformances• Quarterly stock take performance and analysis, including the creationand update of the stock take data sheet• Team Quarterly and Yearly reviews• RA compliance and updating

• External MIT Training: OPS, General and Assistant Managers• Instore recruitment• Dealing with HR issues for the Area: Investigations, disciplinaries, dismissals • Stock Trainer for Area 6• Presentations and meetings for Supervisor training within the Area• Elearning management • Stock management against quarterly projection, forecasts and budget• Quarterly forecast• Business analysis (SWAT/P&L/Trading reports)• Being responsible for the smooth operational running of the shop on a daily basis• Delivering KPIs to be justified to the OPS Manager with a weekly report on performances against LfL and budget• HR management of the shop team: Record of conversation, staff grievances, disciplinary procedures, payroll, rota• People development and training• OPS management support

• Supporting the Recruitment Team with assessment and screening process, evaluating candidates, providing assistance in the whole recruitment process• Providing strong leadership and direction to the front-of-house team, with responsibility for improving performance through team reviews and regular appraisals• Managing all employee-related issues, including controlling absence, handling grievance and disciplinary procedures, coordinating staff rotas and training new recruits• Delivering a consistently high standard of customer service to all guests, leading by example and communicating effectively with a diverse range of people• Controlling all financial activity, including forecasting budgets, ordering and purchasing raw materials, managing cash and ensuring profitability• Liaising extensively with suppliers and Directors to ensure the smooth and efficient day-to-day operation of the restaurant• Maintaining accurate and up-to-date databases and staff records, and ensuring compliance with health and safety regulations at all times• Providing comprehensive support to the General Manager

• Delivering extensive training and support to new staff, to enable them to fulfil their potential and operate at the high standards required• Providing exceptional customer service at all times, to encourage repeat business and word-of-mouth recommendation• Handling both cash and card transactions with accuracy and security

• Successfully completing an internship in an HR office, acquiring valuable professional experience of diverse HR activities including delivering workshops