Chi sono:Appassionata di fotografia, arti visive e comunicazione: queste tre parole chiave definiscono sia la mia personalità che il mio approccio al lavoro.Dopo la laurea in Lingue e Comunicazione presso l’Università degli Studi di Cagliari, ho iniziato il mio percorso nel settore turistico come Front Office Agent in rinomati hotel in Italia e all'estero.Il 2023 ha segnato una svolta cruciale nella mia carriera e nella mia vita personale: senza pensarci troppo ho deciso di lasciare il settore alberghiero per lanciarmi in un percorso che ha iniziato ad appassionarmi sempre di più e che sono convinta possa coniugare le mie passioni e i miei talenti: Il Digital Marketing. Dopo aver vagliato tutte le strade possibili per intraprendere questa carriera ho deciso di reinvestire su di me e di conseguire un Master in Digital Marketing. Grazie al Master in Digital Marketing presso Start2Impact University, ho acquisito competenze fondamentali:- Digital Marketing Strategy: funnel, adv, lead generation e nurturing- Content & Social Media - SEO Strategy- Influencer MarketingSe sei interessato a connetterti, sentiti libero di contattarmi all'indirizzo silviascano7@gmail.com
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Social Media SpecialistSocial Media VibesCagliari, It -
Front Office AgentFmtg | Falkensteiner Michaeler Tourism Group Apr 2023 - Nov 2023Villasimius, Sardegna, Italia -
Customer Experience SpecialistAgoda Oct 2022 - Nov 2022BudapestIn this Role, I learnt how to:To deliver excellent customer service and manage the needs of our customers (guests and partners) through several communication channels (phone,email, chat, etc)Understand and deliver business strategies and improve customer services through the execution of self-serviceAccountable for meeting individual and team goals (KPIs)Continuously identify work process improvements -
Receptionist/ Customer CareResidence Inn By Marriott Oct 2021 - Oct 2022Monaco Di Baviera, Baviera, GermaniaI have worked closely with a lot of international business clients and Iwas in charge to:•Organise and update weekly schedules and monthly calendarobligations for various levels of management and junior staff.•Meet incoming customers with professional approach and providedfriendly, knowledgeable assistance.•Maintaine current spreadsheets tracking office work, visitors andkey metrics -
Receptionist HotelCruccuris Resort May 2021 - Oct 2021Villasimius, Sardegna, ItaliaThis experience allowed me to increase my knowledge, such as: checking out and different payment methods, making quotations and sales, managing the telephone calls and special customer requests in cooperation with the departments. I also managed all Front and Back Office procedures.
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Receptionist Front-OfficeCruccuris Resort May 2020 - Oct 2020Villasimius, Sardegna, ItaliaThe internship taught me how to approach customers and how to carry out reception procedures. I learnt how to do check-ins, how to deal with various departments and how to work as a concierge and local guide.
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Commis Di SalaHotel Sentido Apr 2019 - Oct 2019Orosei, Sardegna, ItaliaDuring this experience, I worked as a waitress at the Restaurant and at the Bar, I arranged the customer welcome (mostly international) and I managed the cash register.
Silvia Scano Education Details
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Digital Marketing -
Lingue E Comunicazione -
Itc Fabio BestaRagioneria Perito Turistico
Frequently Asked Questions about Silvia Scano
What company does Silvia Scano work for?
Silvia Scano works for Social Media Vibes
What is Silvia Scano's role at the current company?
Silvia Scano's current role is Social Media Specialist.
What schools did Silvia Scano attend?
Silvia Scano attended Start2impact University, Università Degli Studi Di Cagliari, Itc Fabio Besta.
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Laurea Magistrale Lm Presso Università Degli Studi Di CagliariProvince Of Medio Campidano
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