Silvia Simioni Email & Phone Number

Dublin, County Dublin, Ireland

Assisted with the day to day delivery of absence management services with HR Shared ServicesUpdated HRMS and CMS records for Unscheduled AbsencesProcessed serf-certificate and certified sick absence cases, miscellaneous cases and SPU UUA casesProcessed medical certificatesReferred officers to the CMOReferred cases to the other HR Shared Services teams as appropriateHanded phone, email case queries witch arise from Absence Management teamWorked with overtime to reduce the volume the absences with the high demand

Dublin

Assisted Budget Air team, order flights using GDS systemSolved issues such as flight schedule changes and cancellationsRelocated passengers with canceled or missed flights Sold travel packages including air tickets, hotels and car rental using Galileo Dealt with customers queries, questions and requests by telephone and email

Florianópolis Area, Brazil

•• Welcomed customers listened to their requirements and answered their questions around locations, flights, accommodation, facilities, activities and price• Recommended flights, car rental and accommodation based on customers’ requirements and needs • Sold of a variety of travel packages i.e. air tickets, hotels and cruises and upsold additional add-ons i.e. taxi transfers, leisure activities and car rental using Amadeus• Used the CRM system to Maintaining and updating the provider database• Flight arrangements and hosting for 15 corporate organizations using Amadeus and covering emergency telephone 7 days a week from all travel customers• Prepared the detailed itineraries and visited companies to provide a personalized and high level of customer service by talk them through the travel arrangements• Carried out Tariff negotiations with hotels, airlines, car rental companies, consolidators and operators in order to secure the best price for the agency and the client• Promoted the agency and our services through social media, email marketing, telemarketing and networking• Organized packages and itineraries of leisure trips for families to South America, USA, Europe and Brazil• Organized trips and cruises for groups of up to 60 people • Implemented a new section on the website allowing customers to purchase tickets for tourist activities and transfers online.

Florianópolis Area, Brazil

• National and International Travel Broadcaster• Sales of customer travel by telephone, email and in person: hotels, air tickets, cruises, leisure travel, car rental using Amadeus• Corporate customer service scheduling flights and hotels• Sold of a leisure packages trips for clients to religious destinations

Florianópolis Area, Brazil

• Reception for guests from the hotel, check-in and check-out through the CMNET System• Reservations and reception giving the apartments available to guests• Customer Service booking through e-mail and telephone with date of check-in and check-out, number of people and prices• Organization of events for companies in the hotel’s event rooms, checking coffee break, overhead projector and all support from reception to closing

Florianópolis Area, Brazil

• Customer Service at the airport desk assisting with arrival and departure flights, delayed or cancelled• Reception of passengers coming from Argentine charter flight leading them to immigration desk• Support for airlines through the organization of passengers for check-in

Florianópolis Area, Brazil

• Contact with Travel Agency, Hotels and Car Rental by telephone and e-mail, explaining the importance of association with the Florianopolis Convention & Visitors Bureau (a non-profit association that aims at the socioeconomic development of Florianopolis by increasing the tourist flow)• Elaborating city tours in Florianopolis (one of the most visited cities in Brazil), for the best disclosure in other countries such as Europe, USA and South America

Pre-Employment Course

English Course

Graduate, Tourism