Silvia Alberti Email & Phone Number

Pisa Area, Italy

Monitoring of products in SaaS mode, end-to-end analysis of the expected behaviour of functionality, second-level ticket management, interfacing with all the company's working groups in order to plan the timetable and implement the correct deployment of product evolutions, change requests and the correct resolution of anomalies. Setup and support for the deployment of internal and customer environments.

Pisa, Tuscany, Italy

Analysis of invoice layout requirements for the new Billing system for Corporate Post Paid customers of a major Italian mobile operator.During the migration phase, I took care of validation of invoices produced with the new system wrt the legacy system. This experience lead me to interact with various working groups, in order to find timely solutions while working under pressure close to the deadlines.Teamwork was the most important factor in the success of this activity.Previously, as part of the team responsible for supporting the operations of the billing system,I dealt with issues related to billing and invoicing cycles.This activity involved analysing system anomalies and trouble tickets from the customer, and interacting with internal working groups for their resolution.

Pisa, Tuscany, Italy

Billing systems specialist. (Oracle Infranet framework)While working on a production billing system for a major Italian mobile operator, I developed, customized and maintained the main invoicing framework as part of a focused and committed team.I have acquired in-depth experience in requirements analysis, design, development and integration testing of parts of the billing software.