Silvia Ramirez Email & Phone Number

United States

• Emerge Studio is a full-service design studio for non-profit organizations and the City College community. It provides a broad range of high-quality projects and services. As a member of the core in-house design team.
• Designing websites for non-profit organizations and CCSF’s departments.
• Incorporating UX/UI best practices in website design, and adapt designs for mobile formats. Also working closely with clients to align design objectives.
• Development and execution of customer experience solutions by employing a broad array of user-centered design tools including; customer experience brief, site strategy, wireframes and visual mockups, site layouts, site.
• As an in-house designer, we also generated logos and conceptually driven graphic design work.
• Working independently and in groups to complete projects successfully.

Perform pet care for an established client base of 100+ customers, cultivating positive client relationships to increase repeat business and loyalty. Handle all administrative needs, including management of an ever-changing schedule and generating reports and invoices. Provide effective and strong communication with clients, replying to emails and direct.

San Francisco, US

Handle all administrative needs, manage calendar, organize meetings, schedule appointments, coordinate travel and accommodations, run errands, compile data, and create visuals to present, office inventory, managed closing of office (creating ads, communication with buyers, scheduling pick ups, packing up office) assist in drafting and sending memos.

Tempe, Arizona, US

Improved the existing website by revamping the user flow, minimizing clicks, and increasing conversion rates. Inspected the website for on-page technical issues (titles, meta-tags, alt tags, internal linking, image size, etc) and optimized content for maximum organic performance, reviewed, and executed technical changes based on SEO audits. Implemented.

San Francisco, CA, US

Chicago, Illinois, US

Work on designing and researching the client-facing dashboard for GuardianVets’ software system, performing and presenting independent research on other client-facing dashboards in the same industry. Contacted and scheduled over 15 participants for usability testing and recruited participants for user interviews, compiling feedback to use in the refinement.

Stanford, CA, US

Redesigned the current giving page and donation wizard to improve donor experience and increase conversion rates. Created user flows, empathy map, archetypes, lo-fi wireframes, and prototypes, as well as conducted user interviews with 11 donors, market research, user research, and usability testing with 7 users.

Berkeley, CA, US

• Interviewed 15-20 clients per day to obtain full patient history
• Collaborated with 5 doctors to assess the best course of treatment for each patient
• Developed and implemented a drug inventory system for the hospital, which is still currently being used
• Attended annual VCS (Veterinary Cancer Society) conferences to gain insights, expand skills & increase knowledge base about current oncology practices & pharmaceuticals

Austin, TX, US

• Interviewed 10-15 clients per day for full patient history
• Triaged patients & administered health assessments
• Analyzed lab results & conducted research to help determine the best course of treatment per case

Associate Of Arts - Aa, Design And Visual Communications, General

Certificate, User Experience Design Immersive

Front-End Web Development

Veterinary Technician

Veterinary Assistant