Technic support in both English and French for IdemiaDashboard HandlingTraining ad CoachingTriage of ticketsIncident ManagementProblem Management

One of my biggest passions are books. Since I was very young I always love to write texts, poetry and other small stories. On top of that I even won awards for doing what I love.In 2009 I decided to turn this passion into a bigger dream... So I start writing my first book, and I've never stop writing since that day until I publish it a few years later. Currently I'm a part-time author.

Recenseadora responsável por Santo Tirso. Realização de inquéritos, recolha, apoio ao cidadão e organização. Análise de dados e controlo de respostas dos residentes da minha área.

At La Gondola Canned Fish (A Poveira Group), I managed, maintained, built and prospectedevery relationship with the brand La Gondola (the gourmet segmentof the group), on a national and international basis. I also managed thevast range of products, from stock control to logistics and sales. I wasresponsible for negotiating and maintaining the brand's quality on itshighest standards

At Mundo Têxtil, the largest towel manufacturer in Europe, I represent the link between the company and the clients, reviewing all necessary steps to ensure both the clients' expectations and the company high standards.I work mostly with the french market but also with the italian and the East European. I follow up orders and help customers from the very beggining untill all the goods are delivered and the clients are happy with everything.

Since the target of this company was the filmmaking industry, I worked closely to the CEO providing active market research whilst taking care of the relantionship with the clients.Despite also providing some support in the company's accounting, my main focus was building and maintaining relantionships between the CEO and the investors.