Silvia Bocchini Email & Phone Number

Watlington, England, United Kingdom

• Overseeing Design and Developments of Website
• Monitor web analytics
• Manage budget
• Prepare reports
• Developing Marketing Plans
• Quality Control and Assurance

Watlington, England, United Kingdom

• To assist the Shop Manager in meeting agreed sales targets.
• Assist with managing, motivating and training volunteers.
• Be proactive in generating sales and gift aid.
• To be in charge of the shop when the Manager is not there.
• To be responsible for cash handling and end of day banking
• Ensure shop and window presentation standards are met.

London, England, United Kingdom

• High levels of daily cold call activity contacting restaurant leads, presenting opportunities to partner with Deliveroo
• Utilising business templates and proposals to convert pipeline to sales
• Maintaining records to provide transparency on all sales activities via the CRM
• Resolving customer objections
• Negotiating partnership pricing to ensure business objectives are achieved
• Meet personal qualitative and quantitative targets

Watford, United Kingdom

• Managing large amounts of live chats and email in a timely manner
• Following communication “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue andproviding solutions and/or alternatives
• Meet personal/team qualitative and quantitative targets

London, United Kingdom

• Managing large amounts of inbound and outbound calls in a timely manner
• Following communication “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative… Show more

Cambridge, United Kingdom

• Getting items from stock room
• Keeping the store tidy and presentable
• Making sure the aisles were kept clear for health and safety reasons
• Tills
• Making sure baskets were available for customers to use

Cambridge, United Kingdom

• Greet customers and inquire for their preference
• Provide menu and answer customers’ questions regarding menu items
• Provide information on new deals and discounts
• Prepare and pack food according to Burger King’s policies and procedures
• Serve food to dine-in customers in the event of delays
• Accept cash in exchange of food and drinks sold

Grosseto, Tuscany, Italy

• Be involved in stock control and management
• Being responsible for processing cash and card payments
• Stocking shelves with merchandise
• Answering queries from customers
• Reporting discrepancies and problems to the Area manager
• Balancing cash registers with receipts

Computer And Information Sciences, General

High School Diploma, Tourism And Travel Services Management