Silvia Bocchini Email & Phone Number

Watlington, England, United Kingdom

• Overseeing Design and Developments of Website• Monitor web analytics• Manage budget• Prepare reports • Developing Marketing Plans• Quality Control and Assurance• Stock control• Manage orders• Ship orders• Customer Service

Watlington, England, United Kingdom

• To assist the Shop Manager in meeting agreed sales targets.• Assist with managing, motivating and training volunteers.• Be proactive in generating sales and gift aid.• To be in charge of the shop when the Manager is not there.• To be responsible for cash handling and end of day banking• Ensure shop and window presentation standards are met.• In the absence of the Manager deal effectively with complaints in accordance with company policy.• Ensure the shop… Show more • To assist the Shop Manager in meeting agreed sales targets.• Assist with managing, motivating and training volunteers.• Be proactive in generating sales and gift aid.• To be in charge of the shop when the Manager is not there.• To be responsible for cash handling and end of day banking• Ensure shop and window presentation standards are met.• In the absence of the Manager deal effectively with complaints in accordance with company policy.• Ensure the shop meets health and safety regulations.• Ensure that all donations are stored and handled using the correct procedures. Show less

London, England, United Kingdom

• High levels of daily cold call activity contacting restaurant leads, presenting opportunities to partner with Deliveroo• Utilising business templates and proposals to convert pipeline to sales• Maintaining records to provide transparency on all sales activities via the CRM• Resolving customer objections• Negotiating partnership pricing to ensure business objectives are achieved• Meet personal qualitative and quantitative targets• Use of Salesforce

Watford, United Kingdom

• Managing large amounts of live chats and email in a timely manner• Following communication “scripts” when handling different topics• Identifying customers’ needs, clarify information, research every issue andproviding solutions and/or alternatives• Meet personal/team qualitative and quantitative targets

London, United Kingdom

• Managing large amounts of inbound and outbound calls in a timely manner• Following communication “scripts” when handling different topics• Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives• Keep records of all conversations in our call center database in a comprehensible way• Frequently attend educational seminars to improve knowledge and performance level• Meet personal/team qualitative and quantitative… Show more • Managing large amounts of inbound and outbound calls in a timely manner• Following communication “scripts” when handling different topics• Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives• Keep records of all conversations in our call center database in a comprehensible way• Frequently attend educational seminars to improve knowledge and performance level• Meet personal/team qualitative and quantitative targets Show less

Cambridge, United Kingdom

• Getting items from stock room• Keeping the store tidy and presentable• Making sure the aisles were kept clear for health and safety reasons• Tills• Making sure baskets were available for customers to use

Cambridge, United Kingdom

• Greet customers and inquire for their preference• Provide menu and answer customers’ questions regarding menu items • Provide information on new deals and discounts • Prepare and pack food according to Burger King’s policies and procedures• Serve food to dine-in customers in the event of delays • Accept cash in exchange of food and drinks sold • Hand change to customers • Process credit card payments • Clean and sanitize customer sitting areas, kitchen and… Show more • Greet customers and inquire for their preference• Provide menu and answer customers’ questions regarding menu items • Provide information on new deals and discounts • Prepare and pack food according to Burger King’s policies and procedures• Serve food to dine-in customers in the event of delays • Accept cash in exchange of food and drinks sold • Hand change to customers • Process credit card payments • Clean and sanitize customer sitting areas, kitchen and counters • Ensure that all kitchen equipment is cleaned and maintained at all times Show less

Grosseto, Tuscany, Italy

• Be involved in stock control and management• Being responsible for processing cash and card payments• Stocking shelves with merchandise• Answering queries from customers• Reporting discrepancies and problems to the Area manager• Balancing cash registers with receipts• Dealing with customer refunds• Responsible dealing with customer complaints• Working within established guidelines, particularly with brands• Receiving and storing the delivery of large… Show more • Be involved in stock control and management• Being responsible for processing cash and card payments• Stocking shelves with merchandise• Answering queries from customers• Reporting discrepancies and problems to the Area manager• Balancing cash registers with receipts• Dealing with customer refunds• Responsible dealing with customer complaints• Working within established guidelines, particularly with brands• Receiving and storing the delivery of large amounts of stock• Keeping up to date with special promotions and putting up displays Show less

Computer And Information Sciences, General

High School Diploma, Tourism And Travel Services Management