Silvia Chen, Cspo Email & Phone Number

Orange County, California, United States

• Work closely with the Producer Services and Multilife teams to improve existing data infrastructure, create and track metrics across operations, and share actionable insights
• Leverage metrics to drive insights and influence senior business decisions
• Develop and support the analytical technologies to provide teams with timely, flexible, and structured access to their data

Orange County, California Area

• Worked within the Operations Support team as a liaison between the application developers and end users to evaluate and analyze evolving business processes and recommend appropriate systems alternatives, potential.
• Team Leader of the RPA project. Utilizing UiPath to help design, develop, and maintain automation applications. Identified automation opportunities, analyzed current system processes and led requirements… Show more
• Team Leader of the RPA project. Utilizing UiPath to help design, develop, and maintain automation applications. Identified automation opportunities, analyzed current system processes and led requirements gathering.
• Produced accurate, consistent, and timely reporting by extracting information from various applications and systems, manipulating data and developing user-friendly final outputs by leveraging SQL, Access, COBOL, and.

Greater San Diego Area

• Provided requirements management, organization and communication to functional groups including product development teams and 3rd party vendors
• Helped in translating and simplifying Customer business requests as well as guiding Customers on best practices for streamlining business
• Reviewed requirements to assist review of test cases, process change requests, and manage project scope, acceptance, installation and deployment.

Greater San Diego Area

• Assisted/supported multiple underwriters in providing customer service to policyholders, agents and brokers
• Entered policy data and reviewed historical payroll and loss history for submitted risks
• Responded to coverage inquires related to new/developing business
• Reviewed and processed policy changes involving basic analysis and recommendations

Greater San Diego Area

• Main point of contact for multiple agents’ books of business and responsible for overall customer satisfaction
• Expanded books of business by cold-calling and cross-selling existing clients
• Developed and maintained client relationships while overseeing daily accounting tasks, office organization and service work
• Trained multiple new Customer Service Representatives for other agencies

Rowland Heights, CA

• Promoted to operations and sales after showing aptitude for coordination, multitasking and product knowledge with consistent follow up
• Worked with other departments to warehouse and inventory products, compile sales reports, order new wheels and accessories
• Increased sales by assisting in the creation and execution of eCommerce sites as well as new product designs
• Showcased and marketed products by attending shows, meets, and other automotive related events