Silvia Chen, Cspo Email & Phone Number

Orange County, California, United States

• Work closely with the Producer Services and Multilife teams to improve existing data infrastructure, create and track metrics across operations, and share actionable insights• Leverage metrics to drive insights and influence senior business decisions• Develop and support the analytical technologies to provide teams with timely, flexible, and structured access to their data

Orange County, California Area

• Worked within the Operations Support team as a liaison between the application developers and end users to evaluate and analyze evolving business processes and recommend appropriate systems alternatives, potential opportunities for automation, and/or enhancements to current systems• Team Leader of the RPA project. Utilizing UiPath to help design, develop, and maintain automation applications. Identified automation opportunities, analyzed current system processes and led requirements… Show more • Worked within the Operations Support team as a liaison between the application developers and end users to evaluate and analyze evolving business processes and recommend appropriate systems alternatives, potential opportunities for automation, and/or enhancements to current systems• Team Leader of the RPA project. Utilizing UiPath to help design, develop, and maintain automation applications. Identified automation opportunities, analyzed current system processes and led requirements gathering sessions• Produced accurate, consistent, and timely reporting by extracting information from various applications and systems, manipulating data and developing user-friendly final outputs by leveraging SQL, Access, COBOL, and Excel. Evaluated existing reporting processes to create/change processes that will led to measurable gains in data quality and reporting processing time Show less

Greater San Diego Area

• Provided requirements management, organization and communication to functional groups including product development teams and 3rd party vendors• Helped in translating and simplifying Customer business requests as well as guiding Customers on best practices for streamlining business• Reviewed requirements to assist review of test cases, process change requests, and manage project scope, acceptance, installation and deployment.

Greater San Diego Area

• Assisted/supported multiple underwriters in providing customer service to policyholders, agents and brokers• Entered policy data and reviewed historical payroll and loss history for submitted risks• Responded to coverage inquires related to new/developing business• Reviewed and processed policy changes involving basic analysis and recommendations

Greater San Diego Area

• Main point of contact for multiple agents’ books of business and responsible for overall customer satisfaction• Expanded books of business by cold-calling and cross-selling existing clients• Developed and maintained client relationships while overseeing daily accounting tasks, office organization and service work• Trained multiple new Customer Service Representatives for other agencies

Rowland Heights, Ca

• Promoted to operations and sales after showing aptitude for coordination, multitasking and product knowledge with consistent follow up• Worked with other departments to warehouse and inventory products, compile sales reports, order new wheels and accessories• Increased sales by assisting in the creation and execution of eCommerce sites as well as new product designs• Showcased and marketed products by attending shows, meets, and other automotive related events