Silvia Cortes, Mpa Email & Phone Number

Greater Milwaukee Area

Rent top-quality infant and toddler equipment - everything babies, toddlers and kids might need during visits to the Milwaukee Area, such as full-size cribs, strollers, car seats, high chairs, toys and so much moreIdeal for resident grandparents, tooProvide families with quality, personalized customer service

Remote

Interfaced with students, parents and faculty of virtual public school institutionsResolved end user inquiries by utilizing multiple technologies including Five9, Salesforce, LogMeIn remote access, Office 365 and Teams Analyzed customer experience data including customer survey results, messaging, chat bot, and contact center key metrics to improve resultsInvited to assist with new hire training as Training Ambassador then promoted to Interim Associate CC Trainer

Greater Milwaukee Area

Planned, organized and safely led members through Yoga classes that were fun, dynamic and effective while also offering modifications appropriate to the fitness level of the participantsBuilt strong rapport with class participants supporting and encouraging them in their fitness goals, concerns and questionsImplemented engaging workout programs for individuals and small groups

Greater Milwaukee Area

Community-based program to identify and engage previously unable to reach DSNP members in need of preventive health screenings and services (telephonically), understand and eliminate their barriers to care, and assure member comprehension of treatment protocols. Impact DSNP Stars ratings and HCC risk scores.

Greater Milwaukee Area

Screened for eligibility and benefits. Identified members without a primary care provider and referred to Member Services. Effectively completed health risk assessments and screened members by priority for case management (CM) assessment. Performed transition of care duties to include but not limited to, contact the member’s attending physician, member or medical power of attorney, other medical providers (home health agencies, equipment vendors) for information pertaining to special needs. Coordinated services with community based organizations. Produced and mailed routine CM letters and program educational material.

Chicago, Illinois

Worked with program participants to promote motivation and behavior change through principles of Motivational Interviewing and Transtheoretical Model of Behavior Change through telephonic callsBuilt rapport with members and catered specifically to their stage of change, knowledge base and company cultureAddressed members biometric and health data, reviewed health screen results and health risk assessment to evaluate and understand members health behavior and riskReviewed previously stated goals during quarterly health coach calls to assess progress and to establish S.M.A.R.T. goals in accordance to members stage of changeCreated literature and presentations utilized by health coach team

Responsible for all community health and well-being initiatives in the service area including Activate America, Pioneering Healthier Communities and other national YMCA health initiatives and collaborations that were pursued as part of strategic prioritiesEnsured that all activity represented and was inclusive of the diversity in the service areaMobilized diverse groups around a common cause and formed community coalitionsManaged, identified and developed daily content of social media relationsProcess improvement review and implementation for two branches and Activate Elgin, a community coalition

Provided bilingual/bicultural information about the Census 2010 to residents by telephone, in person, through public presentations and eventsLeadership in the Elgin Census Committee to coordinate citywide Census campaignEstablished relationships with churches, schools, community organizations, clubs and other groups to promote participation in Census 2010

Coordinated a wide range of health education services, monitored quality, provided schedule and logistical support, and facilitated use of community services to promote the delivery of cost effective health education servicesReviewed, developed, and recommended high quality, culturally appropriate, written and audiovisual health education materialsMonitored the performance of health education instructors and counselors. Established and maintained partnerships with community organizationsParticipated in the Weight Management, Tobacco Cessation and Diversity task forces

Coordinated weekly health education events and monthly health observancesCollaborated with physicians, patients and auxiliary to promote the utilization of health education servicesMaintained current knowledge of grant-related health issues including weight management, nutrition, chronic conditions, HIV and AIDS

Provided employment-related training to all graduates such as resume writing skills and interview techniquesEstablished target list of employers for placement services upon graduation

Pleasanton, California

Started as receptionist, promoted to the Human Resources department and then recruited for this position in the national Sales Compensation department for RHI Analyzed the administration and policy-compliance of national compensation programsResearched and reviewed discretionary and special circumstance requests and provided resolution Coordinated the maintenance/updating of compensation structures and financial statement

Implemented methods for providing effective education on various health issues. Provided education in one-on-one and group settings. Partnered with various community organizations to better assist participants of grant.

Implemented methods for providing effective education to more than 1,800 community members of the hazards of pesticides. Advertised and promoted the safety training to growers, farm workers, and community members.

Master, Public Administration

200 Hour Ryt, Yoga Teacher Training

Bachelor, Business Administration