Silvia Cruz Email & Phone Number

New York, NY

I communicate with managers to identify training needs and map out development plans for the firm's tax professionals and administrative staff. I coordinate and assist in the development of the curriculum and the delivery of the courses. I evaluate trainees for effectiveness of training and individual employee growth. I develop reporting for measurement of.

Greater New York City Area

As a project manager, I planned, budgeted, oversaw and documented all aspects of various projects for the firm. I worked closely with upper management to make sure that the scope and direction of each project was on schedule. I managed and directed all business and individual tax filings. Communicated directly with the IRS, states and cities tax agencies.

• Answered and directed calls
• Prepared and formatted proposals and reports
• Developed and updated file system so that the engineers have access to information of projects
• Processed expenses reports
• Ordered office supplies
• Managed incoming and outgoing mail

• Tracked and entered all data of business transactions related to EBT, DEBIT and CREDIT up to $210,000 per day
• Deposited all monetary business income in excess of $120,000 daily
• Assisted clients with inquiry, complaint and reimbursement claims
• Dealt with all aspects of computerized billing process, including invoice data entry and daily report printing
• Dealt with bill payments to vendors