Silvia Cusati Email & Phone Number

West Palm Beach, Fl, Us

West Palm Beach, Florida, United States

1. Oversee the hiring process, including recruiting, interviewing, and onboarding new staff to ensure the team’s growth and development.2. Manage scheduling for both therapists and patients, optimizing appointment times and resources to enhance operational efficiency.3. Supervise billing processes, ensuring accurate invoicing and timely follow-up on payments to maintain financial health.4. Monitor and address customer satisfaction, resolving any issues promptly to provide a positive experience for patients and their families.5. Ensure therapist satisfaction by facilitating a supportive work environment, addressing concerns, and implementing feedback to enhance job satisfaction and performance.

West Palm Beach, Florida, United States

1. Established and managed a successful foodie account, leveraging social media platforms such as Instagram and TikTok to showcase culinary creations and share engaging food-related content.2. Developed and executed a content strategy that resonated with the target audience, creating visually appealing and compelling food photography, videos, and recipes.3. Collaborated with brands and local businesses to create sponsored content, effectively promoting products and services while maintaining authenticity and credibility.4. Built a loyal and engaged following of more than 4000 followers by actively engaging, responding to comments, and participating in food-related discussions and collaborations with fellow food enthusiasts.5. Monetized the foodie account through brand partnerships, sponsored content, and affiliate marketing, successfully generating revenue streams while aligning with the brand's identity and values.

West Palm Beach, Florida, United States

1. Prepared and issued patient responsibility invoices, ensuring accuracy in billing details and compliance with company policies.2. Conducted thorough checks of patient eligibility for services, including verifying insurance coverage and benefits to ensure accurate billing.3. Engaged in proactive follow-up with parents regarding billing inquiries, outstanding balances, and payment arrangements, providing clear and timely communication.4. Assisted the billing team with various tasks, including data entry, resolving billing discrepancies, and streamlining billing processes to improve efficiency.5. Performed other administrative tasks as needed, contributing to the overall smooth operation of the billing department and supporting team members in achieving departmental goals.

Jupiter, Florida, United States

1. Managed a portfolio of client accounts as an Account Manager at Wavelength, a dynamic marketing agency, ensuring client satisfaction and driving revenue growth.2. Developed and executed strategic marketing plans tailored to each client's unique goals and objectives, resulting in increased brand visibility and measurable ROI.3. Fostered strong client relationships through regular communication, delivering exceptional customer service, and proactively addressing client needs and concerns.4. Tracked and analyzed key performance indicators (KPIs) and campaign metrics, providing clients with data-driven insights and recommendations for ongoing optimization and improvement.

West Palm Beach, Florida, United States

1. Served as the Communications Director at St. Juliana Catholic Church, overseeing all internal and external communication initiatives.2. Developed and implemented a comprehensive communications strategy, aligning messaging with the mission and values of the church to effectively engage parishioners and the broader community.3. Managed and maintained the church's website, regularly updating content, news, and events to ensure accurate and timely information for visitors and parishioners.4. Created and executed a social media strategy, leveraging platforms such as Facebook and Instagram to promote church activities, share inspirational messages, and engage with the online community.5. Produced and distributed a weekly newsletter, communicating important announcements, upcoming events, and spiritual resources to the parish community.6. Coordinated and managed the production of multimedia content, including videos, graphics, and photography, to enhance communication efforts and engage diverse audiences.7. Provided guidance and support to ministry leaders and staff members in developing effective communication materials, ensuring consistency in branding and messaging.8. Organized and facilitated town hall meetings, focus groups, and surveys to gather feedback from the parish community, fostering open communication and continuous improvement.9. Collaborated with cross-functional teams, including clergy, volunteers, and staff members, to ensure alignment and effective communication across all church programs and initiatives.

West Palm Beach, Florida, United States

1. Successfully managed daily operations.2. Oversaw administrative tasks, including document management, scheduling, and coordination of appointments, resulting in improved efficiency and organization.3. Implemented effective communication channels within the office, ensuring clear and timely information flow between management, staff, and clients.4. Developed and maintained strong relationships with vendors, negotiating favorable contracts and pricing for marble and granite materials, resulting in cost savings for the company.5. Streamlined inventory management processes, optimizing stock levels and reducing waste, resulting in improved cost control and inventory accuracy.6. Managed accounts receivable and accounts payable, ensuring accurate and timely billing and payments, and resolving any customer or vendor inquiries.7. Led a team of administrative staff, providing guidance, training, and support, resulting in improved productivity and employee satisfaction.8. Implemented and maintained digital filing systems and databases, enabling quick and efficient access to critical information and improving overall workflow.9. Coordinated with sales and project management teams to ensure seamless project execution, from order placement to delivery and installation, ensuring customer satisfaction.

West Palm Beach, Florida, United States

1. Provided exceptional customer service by greeting and assisting visitors.2. Managed a high volume of inquiries in person, over the phone, and via email, promptly resolving issues and addressing customer concerns.3. Facilitated the check-in process for players, coaches, and teams, ensuring smooth operations and efficient use of the soccer fields.4. Maintained an organized schedule of reservations, coordinating field assignments and managing conflicts to optimize field usage and customer satisfaction.5. Collaborated with field maintenance staff to ensure the cleanliness and safety of the soccer fields, promptly reporting any maintenance or repair needs.6. Effectively communicated facility policies, procedures, and regulations to customers, ensuring compliance and a positive experience for all visitors.7. Assisted with event coordination, including tournaments, leagues, and special events, coordinating schedules, registrations, and logistics.8. Utilized computerized systems and software to track reservations, manage customer information, and generate reports for management.9. Acted as a point of contact for emergency situations, following established protocols and coordinating with appropriate personnel to ensure the safety and well-being of customers.10. Collaborated with a diverse team of staff members, fostering a positive and supportive work environment to enhance customer satisfaction and overall facility operations.

Public Relations, Advertising And Applied Communications, Communication And Media Studies

Associate Of Arts - Aa

Education record